This profile has been claimed by the business owner or representative.
Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Good
Pleasant
Pleasant The fact that the room wasn't cleaned very well, the refrigerator and microwave was left dirty. Roaches was all over. Up the housekeeping it wouldn't be that bad of a place to stay The location that's about all
Business response:
Dear Tamarra, Thank you for the feedback regarding your stay in our hotel. We are glad our location was convenient for everything you wanted to do on this visit. However, we are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Also, we sincerely apologize for any inconvenience you experienced with our housekeeping service. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such i... read more
Very Good
Very Good Could have been a little cleaner. The staff was awesome, we left a device behind but the manager helped us and shipped it out. Very helpful and great staff.
Wonderful The smell in the hallways were a little off putting, but I believe it was due to peoples food. I liked that there was a kitchenette and the bathroom was very nice, we could also smell how clean it was when we walked in
Business response:
Dear Itzel, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great that you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. Thank you for letting us know about the concerns you had during your stay; we appreciate you bringing this to our attention. It was our pleasure to host your visit; we look forward to seei... read more
Exceptional
Exceptional Staff
Exceptional Clean
Business response:
Dear Tonya, Thank you for your brief but positive feedback. We're pleased to hear that you found Extended Stay America to be clean during your stay. Our team takes pride in maintaining a clean and comfortable environment for our guests, and we appreciate your recognition. We hope to welcome you back in the future for another enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,114 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.