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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Awful and dirty There was blood in the bathroom, there were holes in the walls, at midnight when we checked in the room still had not been cleaned. Not one thing
Business response:
Dear Nick, Thank you for sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit. Sincerely, Hotel Management
Bad Room smelled horrible, defintely not clean. Didn’t have the room that was advertised.
Business response:
Dear Michael, Thank you for taking the time to share feedback about your recent stay. We realize the importance of first impressions, and fresh, clean accommodations must set the tone for a great stay; therefore, we apologize for not meeting your expectations. We have informed our housekeeping team for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Have a safe journey! Sincerely, Hotel Management
I need a refund Nothing I was never able to get my room there was no one at the front desk I tried calling the phone they had to get someone to help me check In and the phone just rang
Business response:
Dear Guest, we were sorry to read your comments regarding our oversight in responding to your experience was unacceptable. We are also sorry for the issues you experienced with the front desk. We will take appropriate measures with our team members and train them to handle such situations better. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them. If you still have any queries, please reach out to us at the hotel for any further assistance. Thank y... read more
This hotel looked good on the outside, but eh room was terrible. Dated furniture, unpainted room. The room was in terrible condition. Torn couches, paint touch ups on the wall.
Business response:
Dear Raginal, Thank you very much for staying at our hotel. We are sorry for the cleanliness issues and your disappointment with the property and the amenities in your room. Updating and renovating our hotel is always ongoing, and we are sorry that our property did not meet your expectations during your stay. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely, Hotel Management
I didn’t stay need my money back I did not stay there they said they was sold out when I got there but y’all took my money I need a refund. I did not stay there they said they was sold out when I got there but y’all took my money I need a refund.
Business response:
Dear Haywood, We thank you for sharing a review about your experience with us. Please accept our sincere apologies for the issues with your reservation that impacted your stay. We never intend to disappoint our guests, as we value every guest, and we regret the chance of being unable to accommodate you. Please bear with us while we look into the issue to resolve the aspect of a refund. In the meantime, we suggest you contact the hotel directly for further queries. We will follow up to determine where we went wrong and how we... read more
It was fair. Did not like the trouble of checking in when reserved and paid for a room. Did not like all the construction noise next door early in the morning. The breakfast was good, just it didn't serve bananas.
Business response:
Dear Sonya, Please accept our sincere apologies for anything other than a perfect stay. We never intend to disappoint our guests, so we're sorry our check-in process inconvenienced you and also for the noise disturbance caused. Your concerns will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can improve our guest's experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely,... read more
HORRIBLE AND UNSANITARY Eveyrthing staff were beyond rude , I stayed there for 5 days nobody was there in charge . Very poor customer service rooms are not cleaned at all , I had the same linens for 6 days . I was with out wash clothes for 5 days . they make you bring wash clothes towels and trash down yourself . but won’t replace the towels of wash clothes !!!!! I PAYED for a suite with a kitchen that came with appliances to cook with I never received the appliances until the last day and that’s because I had to argue with ... read more
Business response:
Dear Ernesha, Thank you for choosing us. We are indeed very sorry for the disappointing stay. Our priority is always to make our guests happy and satisfied. Our apologies if it was not communicated to you at the check-in. Kitchenware is always on request, and to ensure cleanliness, they are kept at the front desk. Also, we have complimentary linen and towel exchange at the front desk any time of the day, but housekeeping services are chargeable at a nominal price. Fresh and comfortable accommodations, excellent customer serv... read more
Disappointing
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.