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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad place to stay Room had bugs Nothing
Business response:
Dear Herschel F Ross Jr, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
efficace odeur dans la chambre bas prix
Business response:
Dear Chantal, Thank you for reviewing your stay with us. We are happy your overall experience was pleasant. However, we want to apologize for the cleanliness issue and any oversight in your room that kept it from being perfect. We have notified our housekeeping team of your concern, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your t... read more
Disgusting. It was roach infested. I had to switch rooms 3 times because there were roaches in every part of the room. Nothing at all.
Business response:
Dear Lai, We sincerely apologize for the distressing experience you encountered during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We deeply regret that you had to switch rooms multiple times due to this issue. We appreciate your patience and understanding, and we hope to have t... read more
Bad
Cleanliness horrible & NO peace because of stomping above us ALL NIGHT Cleanliness was HORRIBLE....The agent I spoke with seemed to NOT UNDERSTAND THAT I DIDN'T WANT TO STAY AT THIS PROPERTY Location
Business response:
Dear Cynthia, We appreciate you staying with us and taking the time to write a review. We understand your disappointment and frustrations with the condition and upkeep of the room, and your remarks are shared with the concerned person for further action. Please allow us to check with the team to see what went wrong and ensure it is not repeated. Considering our location, please revisit us for a seamless hotel experience. Sincerely, Hotel Management
I’m not coming back Poor customer service bugs in room room not as clean and old looking not enough accessories for hygiene Nothing
Business response:
Dear Stephanie, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported regarding cleanliness and bugs. We have contacted our housekeeping team and pest control provider to ensure procedures are followed to prevent future issues. Moreover, providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We value your feedback, and we hope you wi... read more
Bad The attendant got a lot of attitude The attendant refuse to associate my reservation to the room. And left me stranded outside. After I convinced the night attendant to check me in, the attendant called the manger to have me removed and refunds issued. Lied about me not show up when check in was available all the way to 1 am and I was there before then.
Business response:
Dear Samuel, We deeply regret the experience you had during your recent visit to our hotel. The behavior you encountered is not indicative of our usual standards, and we sincerely apologize for the inconvenience. Please be assured we take your feedback seriously and are addressing this with our team to ensure this doesn't happen again. We hope this isolated incident will not deter you from revisiting us, and consider giving us another chance to regain your trust in our hotel. Sincerely, Hotel Management
Fair
Disappointing When I arrived to get checked in the young lady was on her cell phone talking and trying to check me in why she was on a call. When I finally got to my room there was no iron in the room.so went to ask if I could get an iron she said she will bring one up and never did. I also asked for one on the second night but they never brought one up. So my clothes were a little wrinkle on this company business trip. The rooms were cleaned well and morning staff was very friendly.
Business response:
Dear Wayne, Thank you for staying with us during your business trip. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. Rest assured that this issue has been addressed with our team and will not be repeated. We are glad that you liked your clean room. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.