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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I do not recommend unless you’re desperate and have no choice. I didn’t like the fact the customer service was awful, sitting down watching tv had to ring bell for service, tv didn’t work in hotel saying no internet. So I paid to stay at a hotel with no working tv’s nobody could help or fix the issue. Not to mention I paid for this room on booking to get to the hotel and they tell me I had to pay more money? Like wtf I never had to pay more money when I pay through booking.com what’s the point? I will never stay at the facil... read more
Business response:
Dear Melody, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Bad
Confirmed my booking only to tell me I couldn’t stay there at around midnight forcing me to drive across state lines for Everything. Booking wasn’t honored. I didn’t like anything
Business response:
Dear Carter, We sincerely apologize for the inconvenience you experienced with your booking. It's deeply concerning to learn that your confirmed reservation was not honored, disrupting your travel plans, especially late at night. This is certainly not the level of service we aim to provide. We understand the frustration and inconvenience this situation caused you. Please be assured that we take your feedback seriously and will ensure it does not recur in the future. We appreciate your patience and understanding and hope to h... read more
Don't even think about staying here. Made a reservation 5 days in advance, got to the place and the smart ass woman at the front desk said that my reservation had been canceled and had no room available. No phone call telling me this or nothing.
Business response:
Dear Bobby, We deeply regret the inconvenience you experienced with your reservation. This situation does not reflect the service we strive to provide. We sincerely apologize for the lack of communication and the inconvenience it caused. Your feedback is important to us, and we will address this issue with our front desk team to prevent such occurrences in the future. We hope to have the opportunity to restore your confidence in our services. Sincerely, Hotel Management
Bad
Never go here Very dirty they hate to clean The staff was ok
Business response:
Dear Harmoni, Thank you for choosing us. We sincerely apologize for the cleanliness issues you encountered. Cleanliness is our top priority, and we regret falling short of your expectations. Our team will address your feedback about the staff and cleanliness concerns to ensure improvements. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention. Sincerely, Hotel Management
Bad
Poor
I wouldn't choose this hotel again. The lobby gave the impression that the hotel was up to date and clean. Once we stepped off of the elevator on the 4th floor the smell of cigarette smoke was very strong. I booked a queen studio with the description of "2 queen beds and a pull out" however we were in a room with a king bed and a pull out. This was a challenge for the 5 of us to sleep comfortably. The location of the hotel was decent for our needs and not knowing anything about the city. The ease of checking in was good, the... read more
Business response:
Dear Leslie, Thank you for the review. We are glad our staff assisted you with their best hospitality. However, we apologize for the smoke odor and the dissatisfaction with the bed, especially for a group of five needing adequate sleeping arrangements. These issues certainly detract from the overall comfort and satisfaction with your stay. Our guest's comfort and satisfaction are essential to us. Please know we will discuss this issue with the appropriate teams to ensure a seamless stay for our future guests. We appreciate y... read more
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,195 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.