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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Trash everywhere, room bathroom doesn’t look like the picture they advertised. Also the room was very dirty. That it was near the mall and bars.
Business response:
Dear Eldrige, Thank you for your feedback. We apologize for the issues you encountered with the room's condition and for the fact that it did not match your expectations. Cleanliness and accuracy in presentation are essential to us, and we regret falling short during your stay. Your comments have been noted and will be shared with the appropriate team to address these concerns. We appreciate your input and hope to provide a more pleasant experience in the future. Sincerely, Hotel Management
Bad Everything Nothing it smelled horrible and our bed had mold on the bed frame and my husband and I broke out in horrible rashes
Business response:
Dear Y-Lee Lee , Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad
Unable to stsy Didn’t get a chance to even stay didn’t have the room I requested I did stay they did have the room I requested and I was charge even though I cancel the room and it took a week to refund my money and I keep getting the run around but it was more so on booking .com
Business response:
Dear Shametray, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Poor Not clean, unsafe Everything was extra like if you wanted dishes, extra; faster internet, extra, etc. And I didn’t feel safe.
Business response:
Dear Floyd, Thank you for your feedback. We are sorry to hear about your concerns regarding additional charges and the cleanliness of our facility. We take safety and cleanliness very seriously, and your experience is not reflective of our standards. We are addressing these issues with our team to ensure improvements are made. We hope to have the opportunity to welcome you back and provide a better experience. Sincerely, Hotel Management
The intent of staying was to sleep for the night before continuing our travels. Becasue of the dirty Tom it was hard to The staff were rude when we arrived. We had reserved a room with two queen beds but were given a room with a single bed. When we asked to switch she did so reluctantly. We switch and the room was dirty, broken shower faucet, and no shampoo, soap or garbage in the bathroom. The property was easy to get to from the highway.
Business response:
Dear Rockenstein, Thank you for noting our convenient location. We deeply regret the inconveniences you faced, including the initial room assignment and the cleanliness issues. It is disappointing to hear about the interaction with our team, as providing excellent service is our priority. Your comments regarding the room’s condition and amenities will be addressed immediately. We appreciate your feedback and hope to offer you a much-improved experience in the future. Sincerely, Hotel Management
The pictures online is very deceiving. The place was dirty carpet , old appliances the neighborhood was not the best are The pictures online is very deceiving. The place was dirty carpet , old appliances the neighborhood was not the best area, there was roaches had to ask for bug spray in order to kill a roach . The TV remote didn’t work and had to ask twice for one but still didn’t work. I would not recommend this place to anyone. This place needs a total renovation for the whole hotel. Nothing
Business response:
Dear Elizabeth, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We understand how important it is for our guests to have a clean and comfortable environment. Your concerns regarding the cleanliness, appliances, and maintenance have been noted and will be addressed with our team to ensure improvements are made. We strive to provide a welcoming and pleasant experience for all guests, and we're sorry that we fell short during your visit. Your feedback is inval... read more
Just a stay Nothing
Business response:
Dear Manquel, We appreciate you taking the time to provide feedback. It’s unfortunate to hear that your experience did not meet your expectations. We are committed to improving and would love to hear more about how we can enhance future stays. Your input is valuable to us, and we hope to have the opportunity to serve you better next time. Sincerely, Hotel Management
Fair
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.