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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn't choose this hotel again. The lobby gave the impression that the hotel was up to date and clean. Once we stepped off of the elevator on the 4th floor the smell of cigarette smoke was very strong. I booked a queen studio with the description of "2 queen beds and a pull out" however we were in a room with a king bed and a pull out. This was a challenge for the 5 of us to sleep comfortably. The location of the hotel was decent for our needs and not knowing anything about the city. The ease of checking in was good, the... read more
Business response:
Dear Leslie, Thank you for the review. We are glad our staff assisted you with their best hospitality. However, we apologize for the smoke odor and the dissatisfaction with the bed, especially for a group of five needing adequate sleeping arrangements. These issues certainly detract from the overall comfort and satisfaction with your stay. Our guest's comfort and satisfaction are essential to us. Please know we will discuss this issue with the appropriate teams to ensure a seamless stay for our future guests. We appreciate y... read more
Fair
Bad
Poor value for the money spent. Breakfast was non-existent despite the listing on Bookings indicating ‘breakfast included’. Desk clerk at check-in was not welcoming and appeared put out that she had to check us in. Room was clean. Bed was uncomfortable.
Business response:
Dear Robert, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Also, we never intend to mislead; therefore, we apologize for any miscommunication and frustration caused by our breakfast option. We value your feedback, an... read more
Disappointing no me guusto no habia lotion aconicionador caffetera cafe nicontrol de teleisor
Business response:
Dear RUTH, Thank you very much for posting a review of your recent stay. We apologize for the inconvenience caused due to Coffee and TV Remote. Please know for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these types of concerns. We want to thank you for this valuable feedback. We look forward to having you stay with us again. Sincerely, Hotel Management
Very bad place to stay Room had bugs Nothing
Business response:
Dear Herschel F Ross Jr, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
efficace odeur dans la chambre bas prix
Business response:
Dear Chantal, Thank you for reviewing your stay with us. We are happy your overall experience was pleasant. However, we want to apologize for the cleanliness issue and any oversight in your room that kept it from being perfect. We have notified our housekeeping team of your concern, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your t... read more
Disgusting. It was roach infested. I had to switch rooms 3 times because there were roaches in every part of the room. Nothing at all.
Business response:
Dear Lai, We sincerely apologize for the distressing experience you encountered during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We deeply regret that you had to switch rooms multiple times due to this issue. We appreciate your patience and understanding, and we hope to have t... read more
Bad
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,114 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.