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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair
Poor Работник ресепшена решил что мы пришли к нему домой бесплатно переночевать .Она очень злая работница.Комната более менее чистая но в коридоре много мусора валяется .Постель влажная сырая кондиционер не рабочий .Фена нет,это ужастно
Business response:
Dear Elena, We are disappointed to read negative comments. Our aim is to deliver flawless accommodation and services to all guests. We understand that your expectations of a flawless room were not met, and we sincerely apologize for the disappointment. As we progress, we will discuss these with the relevant team for further improvement. Please return for a better experience while in the area again. Sincerely, Hotel Management
Bad
I never got to stay. I was told I couldn't stay there even though I had a confirmation number. I had a confirmation number and pin number. The lady at the front desk refused to let me stay or figure out how I can get a refund. She told me to call booking and since I have been "ping ponged" around and have not gotten my money back. I missed an event I was trying to go to because I had to find another hotel to stay at that night. And to top it off I have yet to get my money back. I wasn't able to stay.
Business response:
Dear Joshua, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
We never stayed, was told to be credited, was not. After checking in, we found blood stains on the sheets and immediately left. The lady at the front desk said she’s going to credit our card which she has not, which I’ll be calling them next. I have pictures if you’d like them.
Business response:
Dear Michael, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I do not recommend unless you’re desperate and have no choice. I didn’t like the fact the customer service was awful, sitting down watching tv had to ring bell for service, tv didn’t work in hotel saying no internet. So I paid to stay at a hotel with no working tv’s nobody could help or fix the issue. Not to mention I paid for this room on booking to get to the hotel and they tell me I had to pay more money? Like wtf I never had to pay more money when I pay through booking.com what’s the point? I will never stay at the facil... read more
Business response:
Dear Melody, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Bad
Confirmed my booking only to tell me I couldn’t stay there at around midnight forcing me to drive across state lines for Everything. Booking wasn’t honored. I didn’t like anything
Business response:
Dear Carter, We sincerely apologize for the inconvenience you experienced with your booking. It's deeply concerning to learn that your confirmed reservation was not honored, disrupting your travel plans, especially late at night. This is certainly not the level of service we aim to provide. We understand the frustration and inconvenience this situation caused you. Please be assured that we take your feedback seriously and will ensure it does not recur in the future. We appreciate your patience and understanding and hope to h... read more
Don't even think about staying here. Made a reservation 5 days in advance, got to the place and the smart ass woman at the front desk said that my reservation had been canceled and had no room available. No phone call telling me this or nothing.
Business response:
Dear Bobby, We deeply regret the inconvenience you experienced with your reservation. This situation does not reflect the service we strive to provide. We sincerely apologize for the lack of communication and the inconvenience it caused. Your feedback is important to us, and we will address this issue with our front desk team to prevent such occurrences in the future. We hope to have the opportunity to restore your confidence in our services. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.