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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Never go here Very dirty they hate to clean The staff was ok
Business response:
Dear Harmoni, Thank you for choosing us. We sincerely apologize for the cleanliness issues you encountered. Cleanliness is our top priority, and we regret falling short of your expectations. Our team will address your feedback about the staff and cleanliness concerns to ensure improvements. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention. Sincerely, Hotel Management
Bad
Poor
I wouldn't choose this hotel again. The lobby gave the impression that the hotel was up to date and clean. Once we stepped off of the elevator on the 4th floor the smell of cigarette smoke was very strong. I booked a queen studio with the description of "2 queen beds and a pull out" however we were in a room with a king bed and a pull out. This was a challenge for the 5 of us to sleep comfortably. The location of the hotel was decent for our needs and not knowing anything about the city. The ease of checking in was good, the... read more
Business response:
Dear Leslie, Thank you for the review. We are glad our staff assisted you with their best hospitality. However, we apologize for the smoke odor and the dissatisfaction with the bed, especially for a group of five needing adequate sleeping arrangements. These issues certainly detract from the overall comfort and satisfaction with your stay. Our guest's comfort and satisfaction are essential to us. Please know we will discuss this issue with the appropriate teams to ensure a seamless stay for our future guests. We appreciate y... read more
Fair
Bad
Poor value for the money spent. Breakfast was non-existent despite the listing on Bookings indicating ‘breakfast included’. Desk clerk at check-in was not welcoming and appeared put out that she had to check us in. Room was clean. Bed was uncomfortable.
Business response:
Dear Robert, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Also, we never intend to mislead; therefore, we apologize for any miscommunication and frustration caused by our breakfast option. We value your feedback, an... read more
Disappointing no me guusto no habia lotion aconicionador caffetera cafe nicontrol de teleisor
Business response:
Dear RUTH, Thank you very much for posting a review of your recent stay. We apologize for the inconvenience caused due to Coffee and TV Remote. Please know for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these types of concerns. We want to thank you for this valuable feedback. We look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.