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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness horrible & NO peace because of stomping above us ALL NIGHT Cleanliness was HORRIBLE....The agent I spoke with seemed to NOT UNDERSTAND THAT I DIDN'T WANT TO STAY AT THIS PROPERTY Location
Business response:
Dear Cynthia, We appreciate you staying with us and taking the time to write a review. We understand your disappointment and frustrations with the condition and upkeep of the room, and your remarks are shared with the concerned person for further action. Please allow us to check with the team to see what went wrong and ensure it is not repeated. Considering our location, please revisit us for a seamless hotel experience. Sincerely, Hotel Management
I’m not coming back Poor customer service bugs in room room not as clean and old looking not enough accessories for hygiene Nothing
Business response:
Dear Stephanie, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported regarding cleanliness and bugs. We have contacted our housekeeping team and pest control provider to ensure procedures are followed to prevent future issues. Moreover, providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We value your feedback, and we hope you wi... read more
Bad The attendant got a lot of attitude The attendant refuse to associate my reservation to the room. And left me stranded outside. After I convinced the night attendant to check me in, the attendant called the manger to have me removed and refunds issued. Lied about me not show up when check in was available all the way to 1 am and I was there before then.
Business response:
Dear Samuel, We deeply regret the experience you had during your recent visit to our hotel. The behavior you encountered is not indicative of our usual standards, and we sincerely apologize for the inconvenience. Please be assured we take your feedback seriously and are addressing this with our team to ensure this doesn't happen again. We hope this isolated incident will not deter you from revisiting us, and consider giving us another chance to regain your trust in our hotel. Sincerely, Hotel Management
Fair
Disappointing When I arrived to get checked in the young lady was on her cell phone talking and trying to check me in why she was on a call. When I finally got to my room there was no iron in the room.so went to ask if I could get an iron she said she will bring one up and never did. I also asked for one on the second night but they never brought one up. So my clothes were a little wrinkle on this company business trip. The rooms were cleaned well and morning staff was very friendly.
Business response:
Dear Wayne, Thank you for staying with us during your business trip. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. Rest assured that this issue has been addressed with our team and will not be repeated. We are glad that you liked your clean room. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon. Sincerely, Hotel Management
N/a I didn’t like that 11:20pm someone was trying to open my door of my room I told the person to leave or I would call the police five minutes later the guy come back with the lady from the front office downstairs also trying to open my room my wife was afraid we could sleep at 11:30 pm the telephone was ringing was the lady from the front office screaming to me was is your name I told look in the computer I all I already paid was wrong with you and she told I will call the police I said call the police I don’t care I have ... read more
Business response:
Dear Mac, Thank you for choosing to stay with us. We apologize for the unfortunate incident involving one of our associates and appreciate your taking the time to bring it to our attention. We understand your disappointment and assure you that we take your feedback seriously. We are reviewing this incident with our team to determine what went wrong and how to improve. As you mentioned that you liked our clean property, we request you give us another opportunity to make things right and provide you with the more positive expe... read more
Very Poor
The room was very nasty they didn’t sweep mop clean the shower or bathroom mirror the sheets looked like they just remad The front desk clerk didn’t seem like she knew what she was doing Nothing at all no ice machine etc
Business response:
Dear Michelle, Thank you for taking the time to share your valuable feedback. We sincerely apologize for the condition of your room during your stay, and we deeply regret any inconvenience you experienced. Maintaining an immaculate environment is one of our top priorities, and we have addressed this issue with our housekeeping team to uphold our service standards moving forward. We regret if you were not entirely pleased with our amenities and apologize for the impression left by our front desk associate. We will continue wo... read more
Bad
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,114 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.