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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
N/a I didn’t like that 11:20pm someone was trying to open my door of my room I told the person to leave or I would call the police five minutes later the guy come back with the lady from the front office downstairs also trying to open my room my wife was afraid we could sleep at 11:30 pm the telephone was ringing was the lady from the front office screaming to me was is your name I told look in the computer I all I already paid was wrong with you and she told I will call the police I said call the police I don’t care I have ... read more
Business response:
Dear Mac, Thank you for choosing to stay with us. We apologize for the unfortunate incident involving one of our associates and appreciate your taking the time to bring it to our attention. We understand your disappointment and assure you that we take your feedback seriously. We are reviewing this incident with our team to determine what went wrong and how to improve. As you mentioned that you liked our clean property, we request you give us another opportunity to make things right and provide you with the more positive expe... read more
Very Poor
The room was very nasty they didn’t sweep mop clean the shower or bathroom mirror the sheets looked like they just remad The front desk clerk didn’t seem like she knew what she was doing Nothing at all no ice machine etc
Business response:
Dear Michelle, Thank you for taking the time to share your valuable feedback. We sincerely apologize for the condition of your room during your stay, and we deeply regret any inconvenience you experienced. Maintaining an immaculate environment is one of our top priorities, and we have addressed this issue with our housekeeping team to uphold our service standards moving forward. We regret if you were not entirely pleased with our amenities and apologize for the impression left by our front desk associate. We will continue wo... read more
Bad
It's over priced for what you get The sheets were filthy, we had to go to the local Walmart and buy tide to wash them ourselves The first day, we couldn't even access the Wi-Fi! There wasn't any breakfast, a dry muffin in plastic isn't breakfast
Business response:
Dear Guest, Thank you for choosing us. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Further, we are grateful for your thoughts on this matter and your patience. Please return so that we can have an op... read more
Poor Didn’t have no tooth paste or soap. Seen big water bugs The location
Business response:
Dear Shaleayer, Thank you for staying with us and sharing your comments online. We are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Our pest control provider does service our hotel on a routine basis. We will address this with them to ensure they do everything to prevent future issues. Thank you once again for ... read more
Fair
Mediocre The old furniture outdated furniture The bed was comfortable
Business response:
Dear Shamequa, Thank you for choosing our hotel for your recent stay. We're pleased that you found the bed comfortable during your stay. However, we apologize for any dissatisfaction with the furniture. We value your feedback and will consider it as we continually strive to enhance our guests' experience. Our commitment to providing a more modern and comfortable environment is ongoing, and we appreciate your insights. Should your travels bring you back, we hope to offer you an improved and enjoyable stay. Sincerely, Hotel Ma... read more
Bad
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.