Extended Stay America - Charlotte - Pineville - Park Rd.

Business response:

Dear Alexandra, Thank you for taking the time to share your feedback. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed that we did not meet your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Kresha, Thank you for taking the time to review your stay. We’re sorry to hear about the odor in the room—that’s certainly not the experience we want for our guests. We’re glad to see your overall rating reflects that other parts of your stay were more positive, and we truly appreciate your understanding. Your comments will help us address the lapse in our housekeeping service and improve. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely apologize that your arrival did not go as smoothly as it should have. A seamless check-in process, especially for late arrivals, is a fundamental expectation, and what you encounter is unacceptable. While advanced communication is always helpful, the lack of assistance at that time is not reflective of our standards. This matter has been addressed with the appropriate team to ensure it does not happen again. We appreciate your feedback and hope to have the oppor... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry your visit did not meet expectations and regret the distress caused by the conditions you encountered. While we are glad you chose to stay with us, we understand the importance of a clean and comfortable environment. Your comments have been shared with our team for urgent attention. We hope you'll consider giving us another opportunity to offer a significantly improved experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your valuable feedback. We understand the importance of a comfortable sleep and a satisfying breakfast, and we regret that these aspects did not meet your expectations. Your comments regarding the bed size and breakfast options are noted, and we will carefully review them as we work to enhance our offerings. We appreciate you bringing this to our attention and hope you will allow us to provide a more enjoyable experience on your next visit. Your satisfaction is a priority, and we look forwar... read more

Business response:

Dear Guest, This is deeply concerning, and we sincerely apologize for the experience you described. Cleanliness and professionalism are taken seriously, and your feedback will be addressed internally to ensure necessary improvements. Providing a comfortable and well-maintained environment is our priority, and it is disappointing to hear that we fell short. Thank you for bringing this to our attention, and we regret any inconvenience caused.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for your experience with our front desk staff and the lack of hospitality you described. Please know that your concerns regarding service and breakfast options have been shared with our team to ensure immediate improvements. We strive to provide warm, courteous service and regret that we fell short during your stay. Your comments about the coffee station and breakfast offerings are also noted, and we will work to enhance these areas for a... read more