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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed here for a night and it was the worst experience. Old kitchen appliances which make lot of noise and take time. Floor was never mopped and is all greasy and dirty. Bathtub is very old and had molds. house keepers are not doing their job right. Noisy neighbors, looks like they were drunk and fighting, and we did not get the complete night sleep.
Business response:
Dear Sumanth, Thank you for choosing us. Please accept our apologies for the concerns outlined in your review. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
The worse hotel I ever experienced, sorry Omg the worse hotel I ever experienced in my life, smell like dog pup 😵💫 and I found a flea in my bed 😹😹😹😹 I should it take pictures but I didn’t.
Business response:
Dear RAFAEL, We apologize for anything other than a completely satisfying stay, and we wish we could have had the opportunity to address your concerns while you were still here. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situatio... read more
The property has a lot of unkept items and room is not as described
Business response:
Dear Ayoola Ajele, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
This hotel was difficult to find after turning onto Park Road. The GPS initially took us behind the shopping center and then the little itsy bitsy sign on park road was so small and dark from the street, it can be missed if you blink your eyes, especially at night. Second issue is the hotel charges a pet fee which was not indicated on the reservation on the Expedia site nor was it communicated when I checked in. 4 days later I get a call about paying a pet fee. Not sure who was supposed to communicate this at checkin, but th... read more
Business response:
Dear Annissa, Thank you for reviewing your experience with us. We are sorry for the difficulties you faced in locating our site. Your concern will be shared with the appropriate individuals, and a way will be figured out to avoid similar inconveniences for future guests. We also apologize for the lack of communication regarding our pet fee upon arrival. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time. Additionally, we will address t... read more
Switched to 2 different rooms, deadbolt was broken and both were dirty. Ended up canceling my reservation on the spot and still waiting for a refund. Do not stay here.
Business response:
Dear sarah, Thank you for reviewing your time with us. We apologize for the staff's unsatisfactory service and any cleaning oversights in your room. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to correct the missed spots. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management
Beds are terrible, breakfast is just a coffee table, very poor
Business response:
Dear Josue, We appreciate you sharing your feedback about your stay at our hotel. We are genuinely sorry for the inconvenience you experienced with the discomfort of our beds and regret your disappointment with our breakfast options. Your feedback is important to us, and we will promptly address the issue to ensure our guests have a comfortable stay. Also, we have noted your concerns regarding our breakfast as we continuously strive to improve our services and want our guests to start their day off right. We hope to have the... read more
No ice machine and didn’t feel welcome
Business response:
Dear Dale, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. We will address this adequately. Also, since our rooms have fully equipped kitchens with full-size refrigerators, including ice trays for your convenience, we do not have ice machines on our property. We hope you will accept our apologies for any inconvenience this has caused you. Thank you again for being our guest and for ... read more
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,772 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.