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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I booked the room online. I asked for the non smoking room. When I checked in, I was placed into smoking room. I had to go back yo the front desk and ask to put me in a non smoking room because my room smelled so bad. I also did not get a key for the room because the system was down. I was also very surprised that the "free internet" was not actually free if I wanted to streem the movies on my laptop. What a pity rip off.
Business response:
Dear Sergei,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. It’s concerning to hear that you were assigned to a smoking room despite your request for a non-smoking room, and we regret the inconvenience caused by the lack of a room key. Additionally, we understand your frustration with the internet service and the unexpected charges. Your comments will be reviewed to ensure better clarity and service for future guests. We deeply value your feedback and hope for the ... read more
They charged a security and still waiting on that to be lifted?
Business response:
Dear Fawn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Ha! What stay!? We didnt get to stay because the lady at the front desk said we could not check in because it was almost 2a.m and we had been to a concert & didn't get there until late! She was so rude! So we left and drove 3 hours back home! 30 minutes after we left my card was ran for the stay we didnt get!!
Business response:
Dear Gabrielle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
When i arrived the associate informed me there was a $150 deposit. There was no mention of this when booking. Apparently it is a new rule. Then after i checked in, my key didn’t work. I sent my daughter down to tell the clerk as i waited at the door. A lady comes down the hall with her luggage and says her room is my room number. My key didn’t work because he book someone in the same room right after me. Finally got it fixed. Called to get the wifi password and after he didn’t call back even though he promised to, i called t... read more
Business response:
Dear Spencer, Thank you for your feedback. We apologize for the inconvenience you experienced with the deposit, key issues, and Wi-Fi. This is not the level of service we strive to provide. We are investigating the situation to ensure that such problems do not occur again and will take steps to improve our communication and procedures. We appreciate you bringing these matters to our attention and hope you will consider staying with us again in the future.Sincerely,Hotel Management
I was asked to leave the pet friendly hotel b/c my dog was barking
Business response:
Dear Nichelle, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. As a pet-friendly hotel, we strive to create a welcoming environment for all guests, including those with pets. Therefore, we are sorry for the situation that unfolded. If you wish to discuss the issue further, please feel free to reach out to us. We hope to have a second chance to provide you with the excellent service you should have received on this visit. Thanks again for being our guest. Sin... read more
There were some stains on on the sheets, but the only thing that truely bothered me was the $150 deposit that i was completely unaware of prior to getting there, making my 87 dollar night almost 300 dollars (they said it would be returned within 3 days) but still ive never heard of being charged more blindly !! Some people may not have an extra 150 they wont need so i find that ridiculous.
Business response:
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
150 surcharges is a lot also the bed would move just a plain frame that was not bolted down
Business response:
Dear Deonte, We regret any inconvenience caused by the surcharges and the bed's condition during your stay. Your comfort and satisfaction are important to us, and we are addressing the issue with the bed frame to ensure it is properly secured. We understand your concerns about the additional charges and will look into our policies to provide clearer information to our guests. Thank you for your feedback, which helps us improve our services.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,772 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.