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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1st room the A/C wasn’t cool at all. Moved to a 2nd room, the TV didn’t work & the shower was nasty. Looked like mold in the entire end & corner where shower knobs were.
Business response:
Dear Suzanne, Thank you for reviewing our hotel. We are sorry we did not meet your expectations and are grateful for the feedback that helps us improve. We have shared your concerns with the respective parties. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Disgusting place This hotel needs a major renovation. The rooms are so outdated and not clean at all. The bathroom and floors were so dirty. Even though the room was "non-smoking", you could smell the smoke in the room. Also, there were pieces of cigarettes in the hallway and people were knocking on our door during the night. I won't go back to that hotel.
Business response:
Dear Sara, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Buggy Room had bugs, lots of bugs
Business response:
Dear Guest, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider s... read more
Lo que no me gustó de este lugar es el trato de las recepcionistas del mismo, tratan de una forma muy prepotente eh inadecuada eh inmadura a los clientes hablando por mi opinión obviamente, sentí racismo hacia los latinos en este lugar, el lugar es como agradable y limpio solo recepción es lo único malo.
Business response:
Dear Jorge, thank you for being our guest. We appreciate you sharing details about your stay. However, we are sorry for the behavior of our front desk staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Thank you for bringing this to our attention. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely, Hotel Management
Black mold in the bathroom, they said there was "discoloration" & that it was scheduled to get fixed... but it was mold. How do you let it get like that if people are literally paid to clean it regularly! My other half has immune problems and exposure to black mold was not happening, we requested a refund & left!
Staf was very rude and there was a lot of noise and commotion
Business response:
Marshall, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Managemen... read more
They charged me for 3 more days than I stayed.
Business response:
Sam, thank you for staying at our hotel. We apologize that you were overcharged for your stay. We assure you that this was not deliberate, and we regret any inconvenience this caused you. We hope this has been resolved, if not yet, please reach out to our front desk and they will be happy to assist you further. It is our hope that your stay was otherwise good and that you will choose to be our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,772 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.