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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
150 surcharges is a lot also the bed would move just a plain frame that was not bolted down
Business response:
Dear Deonte, We regret any inconvenience caused by the surcharges and the bed's condition during your stay. Your comfort and satisfaction are important to us, and we are addressing the issue with the bed frame to ensure it is properly secured. We understand your concerns about the additional charges and will look into our policies to provide clearer information to our guests. Thank you for your feedback, which helps us improve our services.Sincerely,Hotel Management
Not staying again First of all they wouldnt accept cash and my card for the deposit. Second the sheets were terrible, breakfast was nutribars and packets of oatmeal. The smell was quite terrible on the 3rd floor getting out of the elevator. Room didnt smell bad. Oh sorry, i forgot the stale muffins for breaksgast as well
Business response:
Dear Michael, Thank you for your feedback. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We understand the importance of a quality breakfast and will consider enhancing our offerings. Additionally, we are sorry for the inconvenience caused by our deposit policy and the issues with cleanliness. We continually strive to meet our guests' expectations and improve our services. Despite these challenges, we are glad your room was satisfactory. Your comments are valuable to us, and we ... read more
A room was provided initially but some strong smell in that room. A new room was provided but AC is not working and no cooling in refrigerator. Informed the staff in few minutes after i entered the room, but no action.
Business response:
Dear Chaitanya, Thank you for sharing your review. We sincerely apologize for any cleanliness issues in your initial room and the malfunctioning AC and refrigerator in the second room. We are sorry that our staff did not address these problems promptly. Please be assured that we are taking immediate steps to rectify these issues with our housekeeping and maintenance team and improve our service. Your feedback is crucial in helping us enhance our guest experience. Thank you for bringing this to our attention.Sincerely,Hotel M... read more
Breakfast was old and stale. The front staff was rude and addicts surrounded the hotel. Because of all of this i checked after one day.
Business response:
DearChristopher, Thank you for sharing your experience, and we regret that your stay didn't meet your expectations. We apologize for any inconvenience caused by our grab-and-go breakfast and interactions with our staff. We strive to offer fresh breakfast options and courteous service to all guests. Your feedback will be shared with the appropriate team for improvement. Regarding the surroundings, we take guest safety seriously and have measures in place, including a well-trained security team, to ensure a secure environment.... read more
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,844 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.