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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have stayed at them before so I knew what I was getting.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sincerely, Hotel Management
My stay was AWFUL ! The staff was rude and uninformed. No manager around whatsoever. The amenities suck. There was a condom wrapper left under my bed. Save your money and go elsewhere.
Business response:
Alex, thank you for your candid review. We are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We also apologize that we did not properly service your suite. We are confident you will have a better experience the next time you stay with us. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
I did not like how noisy the room was. You could hear people above your room walking and slamming doors. The room was next to a very busy interstate and made sleeping impossible. The shower and bathroom was not clean. Very disappointing. Will never stay again!
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware ofthese situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Staff has poor attitudes n they don't wanna work asked for information on their hotel n rudeness
Business response:
We appreciate you sharing your concerns. Our top priority is excellent service, and we are sorry for a lack of responsiveness to your needs. Thank you for choosing us and we hope this does not prevent you from returning. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit. Sincerely, Hotel Management
When we checked in and came back to go to sleep someone tried to break into our vehicle they stripped our driver side lock and broke the window out of the driver side back seat
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
My room did not have a mirror in either the bedroom or the bathroom. False advertisement of a full breakfast. Breakfast bar is just a table/cabinet 3 to 4 feet long with snacks/oatmeat as opposed to eggs waffles etc.
Business response:
Thank you for being our guest. We are sorry for the issue you had in your room and that you were unhappy with our grab-and-go breakfast. Your comments will be shared with our Brand Leaders to determine new breakfast offerings. Also, we will share your feedback with the concerned team to improve our future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,772 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.