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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was terrible. The front desk lady was gone every time I went there with a sign up that said she would be back in a moment. When we checked in we had to wait for her to come back. Her shirt was dirty and she had a big hole in her pants. The room she gave us smelled like cigarette smoke and weed. I immediately shut the door and went back down to get a different room and she was gone again. This time a lady was standing in front of us waiting too. She finally called the hotel phone becaue we had been standing there for over ... read more
Poor customer service. No real breakfast. Entrance sign poorly listed.
Business response:
Thank you for your review of your recent visit. Please accept our sincere apologies for not living up to your expectations, or ours. Your feedback is important to us, and we will use it to improve our services going forward. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders for future changes. We apologize for your inconvenience and hope to have another chance to provide you with a satisfactory stay. Sincerely, Hotel Management
Several bugs were seen in the room. The lady at the front desk was extremely rude and didn’t seem to care about the bugs and was unwilling to help. Upon early checkout due to the quality of this hotel the same front desk lady was once again extremely rude and unwilling to issue any refund for checking out.
Business response:
Thank you for choosing to stay at our hotel. We are sorry the bugs you encountered and regret our front desk was unresponsive to your needs. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We also apologize for the rude behavior of our staff. Our associates genuinely care about providing an enjoyable stay for all of our guests, but we regret this was not in your case. Be assured, your feedback has been shared with the front des... read more
Clean up the stairways/ hall ways, its gross. Makes it look like im back im the projects in Bklyn. The area is pretty clean however. Also leaving instead of leaving 1/4th of a roll of toilet paper, you couldve left a full roll. And no bar of soap/ shampoo was in the room either.
Business response:
Steven, thank you for your review. We apologize for your disappointment with the in-suite amenities and the cleanliness issues you encountered in parts of the hotel. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Since... read more
Stayed for 6 days. Had no hot water for almost 3 days and than no water at all for almost 2 days. Moved us to another room which was dirty (floors not swept, counters dirty). Kid at the desk was annoyes that we complained about the water being out. Another customer said she also had no water (on and off) for her whole stay
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered while you were here. Your feedback is important to us, so it has been discussed with the concerned team in an effort to deliver better service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,772 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.