This profile has been claimed by the business owner or representative.
Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better to stay in your car The room was dirty. The tub was seriously nasty. No coffee maker, etc. it’s advertised as an extended stay but no kitchen supplies at all. It’s advertised with dining utensils. Dogs barking all night.
Business response:
Sandra, thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
No ice machine I asked if there was ice machine They say No There's a Circle K down the street For the money you pay Could have been a lot better It's like standing in a Motel 6
Business response:
Brady, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Poor Service Very poor service overall. We had two rooms. In one room, the door lock/smart key did not work and had to call the service desk to let us in the room every time. The bathroom water faucets were broken and they were not fixed. Terrible, don't stay here
Business response:
Thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your rooms. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
I booked my reservation, but when I got to the hotel to check in, I was told there were no rooms available, and also that I used a third party to do the booking, and they had no information on me. Left stranded at night to start looking for another hotel. I believe they had many customers come in and would pay more than the price they advertised on Expedia, and they simply removed me from their list.
Business response:
Thank you for taking the time to review our hotel. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
My ac barely worked and the the shower wasnt hot or had any pressure.
Business response:
Thank you for choosing our hotel for your recent stay.We apologize for the issues you encountered in your suite with the air conditioning unit and shower. Our maintenance team is already working to solve the issues, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Nothing
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Horrible experience Room was dirty, tub was dirty, very loud individuals! Unable to sleep properly! Going for a full refund worst experience! The receptionist was fantastic! But overall was terrible
Business response:
It was disheartening to read about your stay. We apologize for the cleanliness issues in your suite. We will share your comments with our housekeeping team to be more diligent. We are also sorry to know you were unable to experience a restful stay due to the disturbance you experienced. We hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
This was the worst Hotel I’ve ever stayed in. Dirty room. Tv didn’t work. Shower was broken. I only stayed because I was too weak (sick) to go to a different hotel.
Business response:
Thank you for choosing us and for taking the time to post a review. We apologize for the cleanliness and maintenance issues you encountered. Please be assured we will share your comments with our housekeeping and engineering teams to make sure the issues are resolved. We hope you will allow us the chance to host you again and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,772 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.