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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Interesting My stay was interesting.I'm still speechless.
Business response:
Marissa, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The property was fine. There was so much constant noise, neither my wife nor I could get ANY sleep. We checked out and stayed in a different hotel.
Business response:
We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you and your wife will return as we would love to provide you with a better experience and a good night's rest. Sincerely, Hotel Management
Dirty room Dirty room was given to me at midnight, after i been traveling all day. I was hungry and tired. They have me a dirty room at midnight. Front desk should know if there was a clean room or not.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the cleanliness issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. It is our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
The place was Quiet and staff friendliness bed Comfortable
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay at our hotel. We are also glad you liked your comfortable bed and our courteous associates. Thank you also for your feedback, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Nice property and clean , however after checking in and realizing the shower wouldn’t turn on; I contacted the front desk to make sure I didn’t do anything wrong. The staff informed that the room has had issues with that shower before and it may not work. I then requested a room change when I was informed that they do not do room changes after 6pm. So I had to SETTLE and sleep without showering. 😡 The staff that assisted me was horrible.
Business response:
Thank you for your recent stay and for taking the time to post a review. We sincerely apologize for the maintenance issues you experienced, as well as the fact that our front desk associate did not completely address these to your total satisfaction. We understand your frustration and have shared your comments with the appropriate teams so that we can improve our service and facilities going forward. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality t... read more
Not pleased this time My stay was good until I needed to take a shower. There was a piece missing to the shower to make the shower head come on. I shouldn’t have check my room after a housekeeper has cleaned it or whatever. So we had to change our room. The gentlemen working the front desk when I called about the problem made me come get the new keys for the room. That’s something you should’ve brought me smh
Business response:
Thank you for staying at our hotel. We are sorry you did not have a pleasant experience while being here and regret the issue you encountered in your initial room. We have taken note of your comments and have shared it with the appropriate individual to take corrective actions. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The property looks nice. That is the only upside. The “queen” beds are actually full size beds and VERY uncomfortable. The noise level is ridiculous, slamming doors, big dogs running around in the room above us. Our refrigerator made loud noise all night. I called the front desk 3 times about the noise level from the room above us, and beside us and nothing was done. Keep in mind this was all between the hours of 11pm-4am (yes, no sleep at all for me) when I checked out I was told, sorry it gets crazy on the weekends! Unacce... read more
Business response:
Lauren, thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the inconvenience. e appreciate your feedback and want you to know that we are all committed to making sure we don't repeat what you experienced during your stay. Also, your comments regarding the refrigerator will be shared with our maintenance team so that corrective measures can be taken... read more
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,772 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.