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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worst hotel The customer service was horrible. They made me take a room that i didn’t want when i had a reservation for another room
Business response:
Mannie, thank you for being our guest. We are sorry we were unable to accommodate you in the room you booked and apologize for the service issue you experienced. Your feedback will be shared with our team to make sure we are consistent with our service delivery. Please revisit us so we can provide you with the exceptional hospitality you deserve. Sincerely, Hotel Management
exterior was extremely dark no clean rooms, had to settle for a handicap room (but it was clean) nothing visibly dirty but sheets just didn't feel crisp and clean...sort of dingy and warn Really would like a refund and I've never been dissatisfied with a hotel stay
Business response:
Monique, thank you for giving us your feedback about your stay at our hotel. We are saddened to know that our hotel did not meet your expectations. Please accept our apologies for not being able to provide you the room of your choice upon check-in. We also apologize as you were not happy with the bedsheets. Your feedback will be discussed with the housekeeping team to be diligent moving forward. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Wasn’t the best experience This particular location has to be one of the dirtiest hotels in Charlotte. Went online to book a room at hotels.com. When I arrived the customer service wasn’t that bad but it wasted the friendliest either, no smiles or greetings. When I walked in the room the floor was not swept, hardwood floor by the way. I went with a king sized bedroom non smoking and the whole room smelled like cigarette smoke, honestly I regretted purchasing that room immediately. Tub wasn’t clean I was very disappointed, to... read more
Business response:
Kenneth, thank you for reviewing our hotel. We apologize our staff was not as welcoming as they should have been. Your feedback has been shared with our front desk team to ensure we are consistent with our service delivery. We also regret your suite was not in a spotless condition upon your arrival. We have discussed comments with our housekeeping team to make sure this is not repeated. Meanwhile, we also want you to know that we are a non-smoking property, but on a rare occasion, a guest does not comply. We appreciate you b... read more
I think i should get some money back My stay was bad had to move rooms because the room didn't have a shower and the other room also didn't have a shower the phn in the last room didnt work couldn't call front desk
Business response:
Brandon, thank you for sharing your feedback. We are sorry for the difficulties you encountered in all of your suites and regret the inconvenience you had while changing them. Your comments have been discussed with the appropriate teams to make sure we redouble our efforts towards providing our guests with the quality of accommodations they deserve. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
WARNING! Do not stay here!! My son is on a travel sports team so we stay in a lot of hotels. This was, hands down, the worst experience we’ve ever had. It was filthy (the sheets were dirty and had little pieces of dead skin on them, the floor was so sticky each step we took sounded like we were pulling apart Velcro, the people in the room next door were fighting until 4am and the front desk wouldn’t do anything, a car that was riddled with bullet holes was in the parking lot with the stereo turned on as loud as it would go p... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
The young man at the desk was EXTREMELY nice. Very sweet gentleman. The outside was very clean and nice. The lobby was nice but when you get on the elevator it smells FUNKY. Then the hall is FUNKY AND STRONG...Housekeeping was nice, i spoke with a lady doing rooms. However...when i got to my room i almost killed myself on the sopping WET floor SOON as you walk in. The refrigerator was pouring water from the bottom. When i tried to use the phone to my surprise not only was it not plugged in it had absolutely NO cord to even p... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Also, we were disappointed to read our accommodations did not provide the value you were hoping for. On a positive note, we are glad you liked our friendly staff. We value your feedback and hope to have another chance to prove ourselves. Since... read more
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,772 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.