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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A great area for shopping. However the room was clean, but the elevator and hallways needed a serious cleaning. It smelled.
Business response:
Dear Keith, Thank you for taking the time to share your feedback. We are glad you enjoyed the area and found your room to be clean. We appreciate you bringing the condition of the elevator and hallways to our attention. Please know that we are continuously working to maintain all areas of our property and will address these concerns with our team. We look forward to providing you with an even better experience during your next visit.Sincerely,Hotel Management
All Good!! Overall room was clean. But, management needs to inspect each room after someone leaves. In my room the leather faux recliner need to be replaced, it was cracked. Also the ironing board was broken, it wouldn't stand up.
Slechtste hotelkamer ooit!! Kamer was constant heel vochtig, zelfs met de airco aan. Douche deed het niet (is wel gerepareerd), deur lag half uit de sponning, ging heel moeilijk open en dicht. Doorgezakte bedden, ontbijt was niks, alleen ingepakte muffin, fruitreep en koffie. Keuken was helemaal leeg, geen bestek, pannen, etc.. Afzuigkap had niet eens een filter. Echt het slechtste hotelkamer die we ooit hebben gehad.
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. It is unacceptable that your room felt damp, and we regret the inconvenience caused by the shower and door difficulties. We also understand your disappointment regarding the kitchen amenities and breakfast offerings. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to provide you with a much better expe... read more
Not bad, not the best
Business response:
Dear Jordan, Thank you for sharing your thoughts. It’s important to us that every guest has a pleasant experience, and your feedback will help us continue to improve. We hope your next visit will exceed expectations and provide a more satisfying stay. Safe travels!Sincerely,Hotel Management
Didn’t like the lingering pet odor in the entire building. My room was clean but another guest mentioned roaches in her room. Also the appliances and furniture were outdated. The first room had no office chair and the shades did not work so I asked to be reassigned to another room.
Business response:
Dear Jackson, Thank you for sharing your feedback. We’re sorry to hear about the pet odor and the issues with the room and appliances. We will address the concerns about cleanliness and outdated furnishings with our team. Your feedback on the office chair and window shades has been noted, and we apologize for any inconvenience caused by these issues. We appreciate your input and hope you’ll consider giving us another opportunity to provide a better experience at Extended Stay America in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 4.5 star rating with 997 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.