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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found 3 roaches and a spider in our room over 2 nights stay. Wheelchir accessible room was good, walk in shower with shower chair. Refrigerator was clean as well as the bathroom.
Business response:
Dear Joan, Thank you for reviewing your stay. We were sorry to learn of your experience. While we follow strict protocols for cleanliness and preventive treatment, the room you stay in will be professionally addressed as a precaution. We are grateful you acknowledged the features and condition of the accessible accommodation. Your feedback is valued, and we look forward to the opportunity to provide you with a more comfortable and seamless visit in the future. Sincerely, Hotel Management
Nykea gave great customer service
Business response:
Dear Tevin, It’s wonderful to know that Nykea’s thoughtful service made a lasting impression. We truly value team members who bring warmth and care to every interaction, and we’ll be sure to share your kind words with her. Thank you for taking a moment to share your experience. we look forward to welcoming you again and making your next stay just as pleasant at Extended Stay America. Sincerely, Hotel Management
Front desk staff was friendly and helpful. But on the way to the room, we noticed a really awful smell, like sewage. Luckily our room did not smell. Although the bathroom was clean, it felt severely outdated and there were mold stains in the ceiling. One of the bed side lamp’s bulb was out. There was a corner chair that was very dirty and stained so we couldn’t use it. The beds were super comfortable and clean.
Business response:
Dear Lucas, Thank you for sharing your experience. It's encouraging to hear that our team made a positive impression and that your room provided a comfortable rest. That said, we sincerely regret the condition of some areas and any discomfort caused along the way. Your observations are taken seriously and will be addressed internally to ensure a more consistent quality across the board. We truly value your feedback and hope for the chance to welcome you back under improved conditions. Sincerely, Hotel Management
It was in a great area
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent stay. We are pleased to hear you enjoyed the location, and we genuinely appreciate your kind remarks. At the same time, we regret that certain aspects of your visit may not have fully met your expectations. Your feedback helps us identify areas for growth, and we are committed to making meaningful improvements. We would be glad to welcome you back for a more satisfying experience. Sincerely, Hotel Management
I was in a non- smoking room, but it smelled like cigarettes, couldn't sleep much to noisy. They charge for WiFi. Supposed to be free. I stayed there a week and it was very expensive, a rent payment for one week.
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate your positive comments and sincerely apologize for the discomfort caused by the lingering smoke smell and noise during your stay. We strive to provide a clean, fresh environment for all our guests and understand the importance of this for a comfortable stay. We will address these concerns with the housekeeping team and reinforce our no-smoking policy to prevent future occurrences. Regarding Wi-Fi, complimentary access is provided, with a charge for higher-speed o... read more
The rooms were clean and the staff was nice/ friendly. My only problem I was concerned about the people walking in and out of the hotel. One man approached my daughter and asked to use her phone because he was trying to reach somebody in the hotel and the hotel wouldn’t let him use the phone.
Business response:
Dear Guest, We're happy you found the rooms fresh and the team welcoming during your visit! At Extended Stay America, providing a comfortable and welcoming environment is very important to us. We also appreciate you sharing your concerns regarding safety. We take matters like this seriously and will discuss this internally to reinforce our safety protocols and ensure our guests' total comfort. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an even better experience.Sincerely,Ho... read more
I didn’t like because there were cockroaches
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vi... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.