This profile has been claimed by the business owner or representative.
Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was in a non- smoking room, but it smelled like cigarettes, couldn't sleep much to noisy. They charge for WiFi. Supposed to be free. I stayed there a week and it was very expensive, a rent payment for one week.
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate your positive comments and sincerely apologize for the discomfort caused by the lingering smoke smell and noise during your stay. We strive to provide a clean, fresh environment for all our guests and understand the importance of this for a comfortable stay. We will address these concerns with the housekeeping team and reinforce our no-smoking policy to prevent future occurrences. Regarding Wi-Fi, complimentary access is provided, with a charge for higher-speed o... read more
The rooms were clean and the staff was nice/ friendly. My only problem I was concerned about the people walking in and out of the hotel. One man approached my daughter and asked to use her phone because he was trying to reach somebody in the hotel and the hotel wouldn’t let him use the phone.
Business response:
Dear Guest, We're happy you found the rooms fresh and the team welcoming during your visit! At Extended Stay America, providing a comfortable and welcoming environment is very important to us. We also appreciate you sharing your concerns regarding safety. We take matters like this seriously and will discuss this internally to reinforce our safety protocols and ensure our guests' total comfort. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an even better experience.Sincerely,Ho... read more
The management and staff were very kind and helpful.
Great staff
Business response:
Dear Guest, Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our team. At Extended Stay America, we take pride in delivering excellent service, and your recognition means a lot to us. We hope to welcome you back soon for another great stay!Sincerely,Hotel Management
Great Stay !
Great overall experience
Business response:
Dear Pierrie, Thank you for your feedback! We're delighted to hear your visit was enjoyable. We always aim to create memorable stays, and we're pleased you had a positive experience at Extended Stay America. We look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.