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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall rooms and facility could use a refresh. Furniture worn down and mattresses are weak.
Business response:
Dear Heath, Thank you for sharing your feedback. We appreciate your input regarding the condition of our rooms and facilities. Please know that we take your comments seriously and are continuously working to improve the quality of our accommodations. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely,Hotel Management
It was not the best but it had to do
Business response:
Dear Guest, Thank you for the positive review and for taking the time to recognize our hotel. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back to Extended Stay America in the near future to provide you with an even better experience.Sincerely,Hotel Management
Things missing in the room TV remote and light bulbs
Business response:
Dear Mayo, Thank you for reviewing your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Stay was amazing except the latch on the door was broke and saw a bug on the wall and a smell to the room
Business response:
Dear Jada, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Thè property was maintained in a clean and trimmed condition outside. The interior was also prperly maintained with no obstriction in the hallways.
Pleasant experience I traveled to Charlotte two weekends in a row to do the NASCAR Driving Experience. We traveled from the Tidewater area of Virginia. We arrived close to midnight both weeks. Late check in went well and the night desk clerk was very nice... The rooms were clean and well maintained. I would stay there again.
Business response:
Dear TERRY, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including Extended Stay America during your NASCAR Driving Experience, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 4.5 star rating with 997 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.