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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
EST option to Very basic
Business response:
Dear Aln, Thank you for your feedback. We aim to provide a comfortable and convenient stay for all our guests. Your comments are valuable to us, and we continually strive to improve our offerings. We hope to have the opportunity to welcome you back and provide an enhanced experience in the future.Sincerely,Hotel Management
Check in was smooth and staff was friendly. Property was mostly clean however there was an overwhelming smell of smoke in the lobby and hallways. And too many tenants standing around in the lobby and near the doors. Other than that I would've given a better rating. Overall my room was clean and I enjoyed my stay.
Area was nice. Close to where I needed to be and was safe. The room its self had some damage. The bedding was clean but had some old stains and hair that was in the fabric. Pillows were really flat
Business response:
Dear Ashley, Thank you for your feedback. We're delighted you enjoyed our convenient location and felt safe during your stay. We apologize for any issues with the room's condition. Providing a clean and comfortable environment is our priority, and we will address your concerns with our team to ensure improvements. Your satisfaction is important to us, and we hope to welcome you back to Extended Stay America for an enhanced experience in the future.Sincerely,Hotel Management
Overall rooms and facility could use a refresh. Furniture worn down and mattresses are weak.
Business response:
Dear Heath, Thank you for sharing your feedback. We appreciate your input regarding the condition of our rooms and facilities. Please know that we take your comments seriously and are continuously working to improve the quality of our accommodations. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely,Hotel Management
It was not the best but it had to do
Business response:
Dear Guest, Thank you for the positive review and for taking the time to recognize our hotel. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back to Extended Stay America in the near future to provide you with an even better experience.Sincerely,Hotel Management
Things missing in the room TV remote and light bulbs
Business response:
Dear Mayo, Thank you for reviewing your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Stay was amazing except the latch on the door was broke and saw a bug on the wall and a smell to the room
Business response:
Dear Jada, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 4.5 star rating with 1,131 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.