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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Lavon, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Shatarri, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
The property was clean and the staff was very professional
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our well-maintained property and that the service provided by our associates went a long way in making your stay a memorable one. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
I love this place the staff is so pleasant and the hotel is quiet even at night
Business response:
Bridgette, thank you for taking time to provide feedback about the Extended Stay America. Our associates are committed to making sure you have an excellent stay. Reviews like yours let us know we are on the right track. We invite you to stay with us again the next time you are in the City. Sincerely, Hotel Management
GREAT HOTEL See my YouTube review @HOBO SHOP The only thing negative about my stay that I didn't mention in my YouTube video review was the people (not sure if they where guests or not) that hung around the check-in desk and in front of the entrance smoking. Other than that I felt as comfortable as if I was staying at my own home but BETTER! PLEASE KEEP UP THE GOOD WORK GUYS!
This visit was horrible. We had 3 rooms for our workers and each room was filthy dirty and had roaches everwhere. The front desk was advised and did nothing. I would not recommend ANYONE staying here...
Business response:
Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will help us make the necessary improvements. We hope you will consider giving us another chance in the future to provide you with the st... read more
Light bulb was missing in one of the lights by the bed. In the shower the faucet to run hot and cold water was loose, as well as faucet in the bathroom sink. They should be tightened for the next guest. There was no breakfast but that did not matter since i don't eat breakfast
There were roaches in our room. There were bugs on the ceiling. The walls weren’t clean. You could tell where people killed bugs and didn’t clean it up. The drawers were broken. You can tell this hotel is very old. The outlets were pulled out of the socket and so were the sprinklers on the ceiling the staff were nice, but as far as overall experience, I would not stay here again
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.