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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was clean and the staff was very professional
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our well-maintained property and that the service provided by our associates went a long way in making your stay a memorable one. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
I love this place the staff is so pleasant and the hotel is quiet even at night
Business response:
Bridgette, thank you for taking time to provide feedback about the Extended Stay America. Our associates are committed to making sure you have an excellent stay. Reviews like yours let us know we are on the right track. We invite you to stay with us again the next time you are in the City. Sincerely, Hotel Management
GREAT HOTEL See my YouTube review @HOBO SHOP The only thing negative about my stay that I didn't mention in my YouTube video review was the people (not sure if they where guests or not) that hung around the check-in desk and in front of the entrance smoking. Other than that I felt as comfortable as if I was staying at my own home but BETTER! PLEASE KEEP UP THE GOOD WORK GUYS!
This visit was horrible. We had 3 rooms for our workers and each room was filthy dirty and had roaches everwhere. The front desk was advised and did nothing. I would not recommend ANYONE staying here...
Business response:
Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will help us make the necessary improvements. We hope you will consider giving us another chance in the future to provide you with the st... read more
Light bulb was missing in one of the lights by the bed. In the shower the faucet to run hot and cold water was loose, as well as faucet in the bathroom sink. They should be tightened for the next guest. There was no breakfast but that did not matter since i don't eat breakfast
There were roaches in our room. There were bugs on the ceiling. The walls weren’t clean. You could tell where people killed bugs and didn’t clean it up. The drawers were broken. You can tell this hotel is very old. The outlets were pulled out of the socket and so were the sprinklers on the ceiling the staff were nice, but as far as overall experience, I would not stay here again
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
no tv remote, no soap, no dishes *studio*, loud guests all night, broken lamp, bathroom handle broken
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear about the inconveniences you faced during your stay. The concerns you mentioned regarding room amenities, maintenance, and noise levels do not reflect the level of comfort we aim to provide. Your feedback has been shared with the appropriate teams to ensure these issues are promptly addressed. We appreciate your input and hope to have the opportunity to offer a much-improved visit in the future. Sincerely, Hotel Management
Katrina and Nyoka always made me feel welcome and heard when checking in and confirming my reservation extensions. No issues besides some other guest staying here but you can’t fault the company for who books a room. Everything was fine besides the bugs in the room. I found myself spraying down the room like a routine pest control work everyday if not twice a day only for the problem to get about 70% better. Being exposed to the pest prolonged gave my soupse rashes on his back and armszz
Business response:
Dear Guest, Thank you for your thoughtful review. We are delighted to hear that Katrina and Nyoka made you feel welcome and supported throughout your stay. However, we are sorry for the cleanliness issues you encountered in your room. This is not the standard we strive to maintain, and we understand how frustrating and concerning it must have been, especially with the impact on your spouse’s health. Your feedback has been escalated to our housekeeping and maintenance teams for immediate review and resolution. Your insights h... read more
Made us feel uncomfortable and unsafe due to people yelling in hallways at all hours of the night, people just sitting in the cars and if I wasn’t with my husband and dogs I would feel unsafe and would be a little scared to be honest…there was pee in the stairwells, people smoking in stairwells…police were there and when we told the lady at the front about the pee she acted like she didn’t care and when we told her about people being loud all she said was “ you can call the cops” we will never be going back there again…our p... read more
Business response:
Dear Rebekah, We are sorry to hear about the distressing conditions you encountered during your stay. Providing a safe and secure environment to all our guests is our prime motto. Feeling unsafe and uncomfortable is never acceptable, and we sincerely regret that specific issues and a lack of responsiveness from our staff marred your experience. Your concerns are being shared with the relevant teams for immediate review. We appreciate you bringing these matters to our attention and are committed to taking corrective action to... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.