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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do Not Stay Here When my husband and I checked in, there were people sitting on the floor in the hallway. Many of the guests were very loud. As it was late, we decided we would give it a try anyway. We got to our room and immediately found 3 cockroaches in less than 5 minutes! I called Hotels.com to get out of this stay and was promised a full refund. The front desk clerk promised a full refund as we were leaving. Extended Stay now says it is their policy to charge for at least one night so after only 5 minutes, we are out t... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We deeply regret that your experience was anything other than pleasant and that you had to leave sooner than anticipated. It is concerning to learn about the cleanliness and pest issues you encountered, as well as the disturbance caused by other guests. Please be assured that your feedback will be reviewed internally to enhance guest satisfaction moving forward. We sincerely apologize for the inconvenience and would appreciate the chance to offer you a much better exp... read more
I just want to know honestly who approved for this ROACH INFESTED hotel to still be standing ! Stayed here for 3 nights and within the first 8 hours was READY TO GO! The rooms were dirty. The entire staff other than CRYSTAL (hope I spelled it right) was HORRIBLE ! Me and my family had to switch rooms within our stay because of the roaches. The hallways smell like piss and a lot of other unmentionables. This was definitely not worth $350 . More like $40 a night! I do not recommend this hotel for anyone ! DO BETTER
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry that your stay did not meet the level of comfort you should always expect from us, and we understand how frustrating and disappointing it must have been. Your feedback has been noted and shared with our team so the concerns raised can be addressed appropriately. We appreciate your recognition of the team member who made a positive impact and will be sure to pass along your kind words. Guest comfort remains our top priority, and we are ... read more
Hotel smells like dogs. And maintenance walked in on us while sitting in the room. Didnt knock just unlocked the door and walked in.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. We understand how unsettling it must have been to experience an unannounced entry, and we take guest privacy very seriously. We will address this with our team to ensure proper protocols are always followed. Regarding the odor, we strive to maintain a fresh and comfortable environment for all guests, and we appreciate your feedback as it allows us to identify areas where we can improve. We hope you’ll consider giving us another chance to rega... read more
Avoid if possible Hotel is run-down and in need of rennovations. Hallways smelled and carpet is filthy. Room had damaged countertops and drawers. Stains in sink and tub. Bugs in bathroom. The so called "breakfast" was a thermos of coffee and bags of instant oatmeal.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are sorry that your stay was not up to the standard you expected. We sincerely apologize for the issues you encountered during your visit, including the condition of the hallways, the room, and the breakfast offering. Please know that we take your feedback seriously and will address your concerns regarding cleanliness and maintenance immediately. We are committed to providing a clean and comfortable environment for all our guests, and it’s clear we fell short in y... read more
Did not get house keeping the whole time I stayed. The employees was very helpful.
Business response:
Dear Guest, We apologize that the housekeeping service did not meet your expectations during your stay. While we are glad to hear that our team members were helpful, we understand how important thorough and consistent cleaning is for a comfortable stay. Your feedback has been shared with our team as we strive to enhance our service standards. We greatly appreciate your insights and hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.