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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I just want to know honestly who approved for this ROACH INFESTED hotel to still be standing ! Stayed here for 3 nights and within the first 8 hours was READY TO GO! The rooms were dirty. The entire staff other than CRYSTAL (hope I spelled it right) was HORRIBLE ! Me and my family had to switch rooms within our stay because of the roaches. The hallways smell like piss and a lot of other unmentionables. This was definitely not worth $350 . More like $40 a night! I do not recommend this hotel for anyone ! DO BETTER
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry that your stay did not meet the level of comfort you should always expect from us, and we understand how frustrating and disappointing it must have been. Your feedback has been noted and shared with our team so the concerns raised can be addressed appropriately. We appreciate your recognition of the team member who made a positive impact and will be sure to pass along your kind words. Guest comfort remains our top priority, and we are ... read more
Hotel smells like dogs. And maintenance walked in on us while sitting in the room. Didnt knock just unlocked the door and walked in.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. We understand how unsettling it must have been to experience an unannounced entry, and we take guest privacy very seriously. We will address this with our team to ensure proper protocols are always followed. Regarding the odor, we strive to maintain a fresh and comfortable environment for all guests, and we appreciate your feedback as it allows us to identify areas where we can improve. We hope you’ll consider giving us another chance to rega... read more
Avoid if possible Hotel is run-down and in need of rennovations. Hallways smelled and carpet is filthy. Room had damaged countertops and drawers. Stains in sink and tub. Bugs in bathroom. The so called "breakfast" was a thermos of coffee and bags of instant oatmeal.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are sorry that your stay was not up to the standard you expected. We sincerely apologize for the issues you encountered during your visit, including the condition of the hallways, the room, and the breakfast offering. Please know that we take your feedback seriously and will address your concerns regarding cleanliness and maintenance immediately. We are committed to providing a clean and comfortable environment for all our guests, and it’s clear we fell short in y... read more
Did not get house keeping the whole time I stayed. The employees was very helpful.
Business response:
Dear Guest, We apologize that the housekeeping service did not meet your expectations during your stay. While we are glad to hear that our team members were helpful, we understand how important thorough and consistent cleaning is for a comfortable stay. Your feedback has been shared with our team as we strive to enhance our service standards. We greatly appreciate your insights and hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Management
Not as advertised! The ice in front of the lobby was not salted and thus very unsafe. Front desk receptionist was unsupported and overworked by management to the point of rudeness. There was no breakfast offered, free or otherwise, and no refund offered after not providing the advertised service. No cups, ice, or other amenities except for soap & towels - even though there was a full kitchenette. Bed mattress was worn out so I constantly felt as if I would roll off the side. Kitchen counter and walls needed repairs. And, we ... read more
Business response:
Dear talmadge,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.