This profile has been claimed by the business owner or representative.
Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no tv remote, no soap, no dishes *studio*, loud guests all night, broken lamp, bathroom handle broken
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear about the inconveniences you faced during your stay. The concerns you mentioned regarding room amenities, maintenance, and noise levels do not reflect the level of comfort we aim to provide. Your feedback has been shared with the appropriate teams to ensure these issues are promptly addressed. We appreciate your input and hope to have the opportunity to offer a much-improved visit in the future. Sincerely, Hotel Management
Katrina and Nyoka always made me feel welcome and heard when checking in and confirming my reservation extensions. No issues besides some other guest staying here but you can’t fault the company for who books a room. Everything was fine besides the bugs in the room. I found myself spraying down the room like a routine pest control work everyday if not twice a day only for the problem to get about 70% better. Being exposed to the pest prolonged gave my soupse rashes on his back and armszz
Business response:
Dear Guest, Thank you for your thoughtful review. We are delighted to hear that Katrina and Nyoka made you feel welcome and supported throughout your stay. However, we are sorry for the cleanliness issues you encountered in your room. This is not the standard we strive to maintain, and we understand how frustrating and concerning it must have been, especially with the impact on your spouse’s health. Your feedback has been escalated to our housekeeping and maintenance teams for immediate review and resolution. Your insights h... read more
Made us feel uncomfortable and unsafe due to people yelling in hallways at all hours of the night, people just sitting in the cars and if I wasn’t with my husband and dogs I would feel unsafe and would be a little scared to be honest…there was pee in the stairwells, people smoking in stairwells…police were there and when we told the lady at the front about the pee she acted like she didn’t care and when we told her about people being loud all she said was “ you can call the cops” we will never be going back there again…our p... read more
Business response:
Dear Rebekah, We are sorry to hear about the distressing conditions you encountered during your stay. Providing a safe and secure environment to all our guests is our prime motto. Feeling unsafe and uncomfortable is never acceptable, and we sincerely regret that specific issues and a lack of responsiveness from our staff marred your experience. Your concerns are being shared with the relevant teams for immediate review. We appreciate you bringing these matters to our attention and are committed to taking corrective action to... read more
Was not able to stay here because they overbooked their rooms by 18. Front desk stated that the system allowed 18 people book rooms without the rooms being available because it couldn't differentiate between useable rooms and non-useable rooms
Business response:
Dear Joel, Thank you for taking the time to show your concerns. Please accept our apologies for the reservation-related issues you experienced upon arrival and the inconvenience you had during check-in. We are sorry if your concerns were not handled the way you expected. We will share your comments appropriately. Thank you once more for your patience on this matter, and we hope you will give us another chance to regain your trust. Sincerely, Hotel Management
Room smelled heavily of cigarette smoke and there were many bugs during our 2 night stay
Business response:
Dear Lauren, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment during your stay with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible, to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret that we did not meet these expectations during your stay. We hope you will revisit... read more
ROACH INFESTATION. Extremely dirty. Chair in room was ripped up from a dog maybe. Cigarette butts littered the stairwell. People slamming doors all night long until 3am. And roaches everywhere. I would never stay here again. In fact I left and got a different hotel after the first night.
Business response:
Dear Alex, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we hope to have another occasion to host you in the future and provid... read more
Roaches We had a great first impression of the hotel. When we woke the next morning we experienced a severe roach problem. Two crawled on the bed, one up the wall, and several on the floor. We brought it to the desk manager’s attention and showed her photos of those we killed. She verbally apologized but I didn’t feel a sense of urgency to resolve this issue.
Business response:
Dear JJ, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show yo... read more
The room was not cleaned completely. Floors were sticky. Found dead bugs in a couple places. The shower did not work. Overall terrible experience.
My stay wasn’t good at all. Didn’t get housekeeping since being there, people kept knocking on my room door looking for other people and me and my girlfriend had to kill multiple bugs.
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.