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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was not able to stay here because they overbooked their rooms by 18. Front desk stated that the system allowed 18 people book rooms without the rooms being available because it couldn't differentiate between useable rooms and non-useable rooms
Business response:
Dear Joel, Thank you for taking the time to show your concerns. Please accept our apologies for the reservation-related issues you experienced upon arrival and the inconvenience you had during check-in. We are sorry if your concerns were not handled the way you expected. We will share your comments appropriately. Thank you once more for your patience on this matter, and we hope you will give us another chance to regain your trust. Sincerely, Hotel Management
Room smelled heavily of cigarette smoke and there were many bugs during our 2 night stay
Business response:
Dear Lauren, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment during your stay with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible, to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret that we did not meet these expectations during your stay. We hope you will revisit... read more
ROACH INFESTATION. Extremely dirty. Chair in room was ripped up from a dog maybe. Cigarette butts littered the stairwell. People slamming doors all night long until 3am. And roaches everywhere. I would never stay here again. In fact I left and got a different hotel after the first night.
Business response:
Dear Alex, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we hope to have another occasion to host you in the future and provid... read more
Roaches We had a great first impression of the hotel. When we woke the next morning we experienced a severe roach problem. Two crawled on the bed, one up the wall, and several on the floor. We brought it to the desk manager’s attention and showed her photos of those we killed. She verbally apologized but I didn’t feel a sense of urgency to resolve this issue.
Business response:
Dear JJ, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show yo... read more
The room was not cleaned completely. Floors were sticky. Found dead bugs in a couple places. The shower did not work. Overall terrible experience.
My stay wasn’t good at all. Didn’t get housekeeping since being there, people kept knocking on my room door looking for other people and me and my girlfriend had to kill multiple bugs.
Cockroaches all over, bathroom was stained. People throwing doors and I could hear people stomping on the 2nd floor.
Won’t stay here agai
the place is run down. There is cockroach problem. Not clean. Given that, it had a kitchen, we expected plates, cutlery etc, but nothing. Would not recommend.
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.