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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poorly kept. Roaches in room. Unpleasant odors in hallway
The elevator was very noisy. During the night I hear very loud rumbling noises in the hallway the woke and kept me up. Must have been the elevator. I found a couple bugs in the bathroom the next morning. In general, things just didn't seem very well maintained (in room and common areas). The grab and go breakfast options was very sparce--just a few muffins and granola bars--much less than I've seen at other Extended Stay America hotels. It was only a single night stay over for me and my son, so not a huge impact, but I would... read more
Business response:
Dear Keith, Thank you for sharing your experience. We’re sorry to hear that your overnight visit did not meet expectations and that comfort and peace of mind were compromised. It’s disheartening to know the environment did not reflect the standard we aim to provide. Your concerns are valuable to our effort for improvement and will be shared with our team for further review. We hope you’ll consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I drove 12 hours and they tell me their credit card machine is down and I cant check in. I even call the desk on my way they told me they had a kiosk to check in late. Now I am stuck in my car after 12hours
Business response:
Dear Thompson, Thank you for taking the time to share your comments. We understand how frustrating it must have been to arrive after a long journey and encounter unexpected challenges during the arrival process. It’s especially disappointing to hear that the prior communication did not align with your experience on-site. Please accept our sincere apologies for the inconvenience and discomfort this caused. Your feedback has been shared with our team to ensure better service moving forward. We hope this unfortunate situation w... read more
Spotted a few roaches in my room. Bed was very stiff. Sheets, pillow cases, were not the best quality. Probably will not use this location next time i am in the Charlotte area
Business response:
Dear Guest, Thank you for taking the time to share your experience. It’s disappointing to hear that certain aspects of your stay did not meet your expectations. Ensuring a comfortable and pleasant environment is important, and your comments about the room and bedding are truly valued. Feedback like yours helps guide ongoing improvements to maintain a welcoming atmosphere. We regret that your visit did not inspire confidence for future stays, but we hope you might consider giving us another opportunity to provide a better exp... read more
It was a hard bed and loud outside.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We're sorry to hear that your experience was impacted by discomfort and external disturbances. Your comments are important to us, and we regret that your stay did not offer the level of rest and relaxation we aim to provide. We value your input and hope you'll consider returning in the future so we can provide you with a more pleasant and restful visit. Sincerely, Hotel Management
Not as advertised, room had to be changed due to cleanliness and issues. Claimed to be undergoing construction but that was not listed on the site. Poor lighting leading up to hotel. Hallway smelled like smoke, food, and poor ventilation. Elevator stalled. Grab and go breakfast was placed on table at front entrance but site stated otherwise. Front desk workers were great. I will not book here again.
Business response:
Dear Guest, We sincerely regret that your experience did not meet your expectations and apologize for the challenges you encountered. We understand how frustrating it can be when things are not as anticipated, and we are actively addressing your concerns with our team to improve our services. We truly appreciate your kind comments about our front desk staff and will consider your feedback as we enhance our guest experience. We hope you will consider staying with us again and allow us the opportunity to provide a more pleasan... read more
Do Not Stay Here When my husband and I checked in, there were people sitting on the floor in the hallway. Many of the guests were very loud. As it was late, we decided we would give it a try anyway. We got to our room and immediately found 3 cockroaches in less than 5 minutes! I called Hotels.com to get out of this stay and was promised a full refund. The front desk clerk promised a full refund as we were leaving. Extended Stay now says it is their policy to charge for at least one night so after only 5 minutes, we are out t... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We deeply regret that your experience was anything other than pleasant and that you had to leave sooner than anticipated. It is concerning to learn about the cleanliness and pest issues you encountered, as well as the disturbance caused by other guests. Please be assured that your feedback will be reviewed internally to enhance guest satisfaction moving forward. We sincerely apologize for the inconvenience and would appreciate the chance to offer you a much better exp... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.