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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as advertised! The ice in front of the lobby was not salted and thus very unsafe. Front desk receptionist was unsupported and overworked by management to the point of rudeness. There was no breakfast offered, free or otherwise, and no refund offered after not providing the advertised service. No cups, ice, or other amenities except for soap & towels - even though there was a full kitchenette. Bed mattress was worn out so I constantly felt as if I would roll off the side. Kitchen counter and walls needed repairs. And, we ... read more
Business response:
Dear talmadge,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Wouldn’t recommend I never leave reviews I stayed here just for 1 night immediately seen a roach on the dresser, front desk lady was never is at the receptionist always in the back, man sleeping in lobby, no hot breakfast just granola bars muffin & coffee, heat didn’t work in my room needed a quick place to sleep so not to upset but wouldn’t stay here for longer than 1 night
Business response:
Dear Guest,Thank you for sharing your experience. While it’s disappointing to hear about your concerns, guest feedback is invaluable in helping improve future stays. Maintaining a welcoming and comfortable environment is important, and your comments will be addressed with the team. We are glad you found a place to rest and appreciate your understanding. We hope future travels bring a more satisfying experience.Sincerely,Hotel Management
I reserved a room, tried to check in, was told there was no room's available
Business response:
Dear Guest,We sincerely apologize for the inconvenience you faced when trying to check-in. This situation is unacceptable, and we deeply regret the frustration it caused. We will be reviewing our reservation processes to prevent such issues from happening in the future. Your feedback is greatly appreciated, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Clean, and comfortable The hotel itself was good. Clean. Bed was comfortable enough. Needs more blankets. Friendly staff. However when we arrived there were several police and obvious issue going on. We are from 13 hours away so asked what was going on. Said nothing. Then as they brought someone out on Handcuffs the staff member swore and then said they couldn’t tell us anything. Had to be professional they said. Well that was not possible now. We decided once that was all over we would see the room etc first, which was fine... read more
Business response:
Dear Joanne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
First and Last Stay First room I was there 45 mins before roach showed up. Moved to a second room with hair in the shower. All they could offer was another room but I was overwhelmed. Ended up cleaning it myself. Activity is suspicious. Didn’t feel too safe, definitely have to stay mindful. Definitely don’t recommend solo travel here.
Business response:
Dear Guest, Thank you for sharing your feedback. We truly apologize for the cleanliness and safety issues you encountered during your stay. We understand how frustrating and unsettling this experience must have been, and we are deeply sorry for the inconvenience it caused. Your safety and comfort are our top priorities, and we are working with our team to address the concerns you raised. Although we regret that your stay did not meet expectations, we would welcome the opportunity to host you again and provide a more comforta... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.