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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Hotel was ‘aged’ but acceptable. I been in a lot worse. Our minimal dealings with the staff was pleasant. Room had a funky smell to it. It reminded me of ‘old people’s house’ I’m not young (56) but, the smell just wasn’t good. Beds could stand to be replaced, but, again, I’ve slept in worse. Bottom line, if I go out to Virginia again I would not stay here. Everything could’ve been perfect, but, the smell is enough for me.
Business response:
Dennis, thank you for being our guest. We are sorry our hotel was not up to your expectations and that smell compromised your stay. Your comments will be shared with the concerned individuals in our organization planning a future renovation. Also, we have asked our housekeeping team to make sure your room receives a deep clean to remove the odor. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Booked Again The perfect place to stay on my way to visit friends. Enjoyed it the first time so I booked again for my return home.
Business response:
Cynthia, thank you for choosing Extended Stay America while here to meet your friends. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Floyd, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
The Staff was great! The hotel was okay. The hotel was okay. If it wasn't for the staff, I wouldn't recommend it.
Business response:
Thank you for your feedback. Although we are glad to know our staff took good care of you, we are sorry for the inconvenience you had during your stay. Your comments will be shared with the concerned teams to improve our future guests’ experiences. We hope the positive aspects of our hotel will bring you back to us. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Rooms dated but excellent staff Excellent staff, service focus.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Gordon, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
The hallway and room of the second floor had a terrible smell. The bed was very uncomfortable. They do not clean the rooms daily and told us they only clean once a week unless a guest leaves and they have to prepare for a new guest. They told us to bring our dirty towels to the front desk to get new towels. We did that and they told us they were washing towels and it would be about an hour before they had towels available. So we left and came back about three hours later. We again asked for towels and the front desk told us ... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,405 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.