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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wesley was extremely nice..and polite. It's good to have someone check you in full of energy and pleasant. His customer service was beyond excellent.
Business response:
Camilia, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We appreciate you recognizing Wesley for his service and will be sure to share your comments with him. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Got the job done for the night.. Front desk was VERY nice! Our original room wasn’t clean so we had to move rooms, our new room worked just fine.. clean room, no odor, has all the basics for need to sleep. The cons: shower pressure was a joke, bed feels like the floor with a blanket draped over it, you can hear people in the halls or walking above you. Wouldn’t recommend but enough for the price.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that you were impressed with the attentive service provided by our staff. However, we are sorry for the issues you had while being here and regret the inconvenience it caused. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
It smell like cigarettes and marijuana in the halls and elevator
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Latrice, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management
Great pet friendly place
Business response:
Thank you for being our guest at Extended Stay America. We are thrilled to know you enjoyed your time with us and that our service as well as facilities were to your satisfaction. We will sure share your compliments with our entire team for a job well done! We appreciate your business and look forward to welcoming you back soon! Sincerely, Hotel Management
The facility is old, and the second floor had a mildewed smell throughout the halls and our room. When I told the desk clerk, she offered me a Febreze. The kitchenette was cramped and dated. Otherwise, the bed was good, and the bathroom was clean and in good condition... but the bathroom door was broken... split in half at the top. If you closed the bathroom door, half the door remained in the frame when you tried to pull it open. I told the desk clerk it needed to be repaired... but will it be??
Business response:
Dorie, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Everything is always excellent every time I stay there with my husband
Business response:
Leah, we appreciate your consistent support of Extended Stay America. It's always a pleasure to see a familiar face and we love having you as a regular guest! Thanks also for taking the time to share your perspective with future guests. Your continued business is the best recommendation there is. Thanks again, we look forward to your next stay! Sincerely, Hotel Management
Exceeded Expectations! It was great. Kendall at the front desk did an amazing job. Excellent customer service!!!
Business response:
Robert, it's so nice to read your positive review of your stay at Extended Stay America. It’s a pleasure knowing our staff took excellent care of you and made your visit comfortable. I will surely share your praises with Kendall for a job well-done. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.