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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Staff was great! The hotel was okay. The hotel was okay. If it wasn't for the staff, I wouldn't recommend it.
Business response:
Thank you for your feedback. Although we are glad to know our staff took good care of you, we are sorry for the inconvenience you had during your stay. Your comments will be shared with the concerned teams to improve our future guests’ experiences. We hope the positive aspects of our hotel will bring you back to us. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Rooms dated but excellent staff Excellent staff, service focus.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Gordon, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Lack of communication Restaurants near by, groceries near by, toilet was loose in room, they responded immediately even though I didn’t want to be disturbed. Miscommunication was involved. Reception was nice. Check out was unsatisfactory. Waited at the counter for several minutes, no sign or note saying return time, or be right back. Needed receipt for my stay.
Business response:
Thank you for your feedback. We are happy you liked our location and had an overall pleasant experience. However, we are sorry for the wait time issue you experienced at the time of check-out. Your concern will be shared with my front desk staff to take corrective steps. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be... read more
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
The hallway and room of the second floor had a terrible smell. The bed was very uncomfortable. They do not clean the rooms daily and told us they only clean once a week unless a guest leaves and they have to prepare for a new guest. They told us to bring our dirty towels to the front desk to get new towels. We did that and they told us they were washing towels and it would be about an hour before they had towels available. So we left and came back about three hours later. We again asked for towels and the front desk told us ... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.