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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well when we arrived at 10:15 pm lady was leaving went back opened the window and checked us in. Went to room whole hotel smelled like weed. Opened door to room it hung on floor and the door striker was missing door frame moved first step in room floors was sticky Carpet nasty not sure what was on them looked like blood stains and not sure what the white stuff on the walls was Walls had stains and dirt all over them Everything that was touched was sticky Ac unit made so much noise could not sleep bed an pillows where hard al... read more
Business response:
Dear Jimmy,We sincerely apologize that your stay did not meet expectations. It’s concerning to learn about the condition of the room and the overall environment you described. Providing a clean, well-maintained, and comfortable stay for our guests is always our goal. While it’s good to know that our front desk staff treated you well, we understand that hospitality should extend beyond just service to the overall quality of your stay. Your feedback is valuable, and we will be reviewing these concerns with our team to address ... read more
Checked in after a long day of burying my mother, too tired to drive back to NC shortly before 10 pm. The first room a dead roaches, nasty residue/build up on the wall under the ac, and food crumbs left in the kitchen area. The second room we were welcomed with more roaches. As I rolled the tissue out a roach jumped out. As I sat down to prepare to eat three roaches were running on the nightstand were I’d placed my food. My daughter and I had no choice but to leave and resort to my truck. Night audit was apologetic and said ... read more
Business response:
Dear Karolyn,We are deeply sorry for the distressing experience you encountered during such a difficult time. Your comfort and well-being are our top priorities, and we sincerely regret that we did not meet those expectations. While we acknowledge the shortcomings you faced, please know that we are actively working to address these concerns and improve our standards. We appreciate your feedback and will use it to enhance our services. If you are willing, we would love the opportunity to regain your trust and provide you with... read more
Just not up to any standards. This hotel needs to be torn down and rebuilt from the ground up to put it nicely.
Business response:
Dear Saunders,Thank you for sharing your feedback. We regret to hear that your stay did not meet expectations and sincerely apologize for the disappointment caused. Your comments are taken seriously, and we acknowledge that improvements are needed. Please know we are committed to addressing concerns and enhancing the guest experience. We hope you might consider giving us another opportunity in the future to provide a more satisfying stay.Sincerely,Hotel Management
Was bitten by bed bugs while there will not be going back it has changed .. and they no longer serve any type of breakfast
Business response:
Dear My, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
the room was dirty the carpet was stained there were Roches in the bathroom towels were not clean and the shower was not clean. also the elevator didn't function normally.
Business response:
Dear doug, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, as well as the elevator malfunction. This is not the standard we strive for, and we appreciate you bringing it to our attention. We are addressing these concerns with our housekeeping team to ensure a better experience for future guests. Your comments are valuable to us, and we hope you will consider staying with us again for an improved visit. Sincerely,Hotel Management
I checked in August 8, 2024 and was supposed to stay until August 11, 2024. I was given room 131on my arrival. I took a shower and went to bed for the night. When i got up the next morning, i had round red spots on both of my arms, my thighs, and legs. I immediately went the the front desk to see the manager on duty. I showed him my arms and said "something has eaten me up. It was bedbugs. He said "i will move you to another room. I went out to eat and returned. I was given room 105. I moved my thngs in the room and went out... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
#1. The door to our room nearly fell of the hinges when we opened it. #2. The carpet looked like it had not been vacuumed in months - absolutely filthy. #3. The bathroom was soaking wet upon entering, the shower leaked all night, and there was black mold all over the ceiling.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered with the door, carpet cleanliness, and bathroom condition. This is not the standard we strive for, and we will address these concerns immediately with our maintenance and housekeeping teams. Your comments are invaluable in helping us improve. We appreciate your patience and hope to have the opportunity to provide a much-improved experience during your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.