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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay here again, it was dirty. The room was very run down.
Business response:
Dear Brad, Thank you for staying with us and sharing your review. We are sorry that your experience did not meet our high standards of providing clean, comfortable, and well-maintained suites. We have taken note of your feedback and will use it to improve our services. We hope you will give us another chance to provide you with the flawless stay you deserve.Sincerely,Hotel Management
I walked in the room and baby roaches were crawling up the wall. We opened the cabinet to the kitchenette and the door hinge fell off. We looked in the bathroom there was dust on the floor and a spider crawling. We turned around and walked out. The front desk clerk gave me back my money immediately. Beware! Do not reserve at this establishment.
Business response:
Dear Ramona, We apologize for your unacceptable experience during your visit. It's disheartening to hear about the presence of pests, the maintenance issues, and the cleanliness concerns you encountered in your room. This is not the standard we aim to uphold, and we appreciate you bringing these matters to our attention. We have taken note of your feedback and will take immediate action to address and rectify these issues. We understand your decision not to stay and appreciate your understanding in receiving a prompt refund.... read more
Avoid this dump!! Horrible experience. The lady that checked us in has no business providing customer service. The place was filthy and decrepit. The entire place smelled like cigarettes. The whole place is run down. The safety of the elevator is questionable and filthy, weeds in the parking lot where landscaping should be. The room smelled like an ashtray. The ‘breakfast’ that is included was cold stale coffee and granola bars. It was a very sad and creepy place. It gives the impression of a crack motel. If we weren’t exhau... read more
Business response:
Dear Tara, We apologize for your disappointment during your stay with us. We want all our guests to have an amazing experience in all areas, so we work very hard to give excellent service and maintain cleanliness at the highest standard. Therefore, we are very sorry that your stay is disappointing in many aspects. We also apologize for our staff being unable to deliver satisfying customer service. We always aim to follow up and resolve everything to our guest's satisfaction; Please be assured we will address these issues wit... read more
Overbooked but horrible front desk service The hotel was overbooked. I wasnt notified until i walked in to the hotel to check in at 1030 at night. The front desk clerk walked out of her office and just stated, "we are overbooked and your card shouldnt be charged". She then walked back in to the office with me standing at the desk. She didnt even ask me who I was or anything. I ended up using the phone at the desk to talk to her because I wanted to make sure that i wasnt going to be charged.
Business response:
Dear Guest, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Please let us evaluate the situation to see what went wrong because a confirmed reservation is always guaranteed. Moreover, we're genuinely sorry our staff was not responsive to the difficulties faced by our valued guests. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will... read more
There was no hotwater
Business response:
Dear keith, We apologize for not meeting your expectation and for any inconvenience you may have faced during your stay. We appreciate you bringing this to our attention, and we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Whoever owns this hotel, does not care about it.
Business response:
Dear Christine, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are very sorry your stay was anything other than exceptional. Please let us know areas where we can improve and consider giving us another chance to show you our commitment to delivering excellent service and accommodations on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.