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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hair on bathroom floor shower and sink. Floor not swept
Business response:
Dear Michael, Thank you for bringing this to our attention. We apologize for the cleanliness issues you encountered during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we regret that we fell short of your expectations. Your feedback will be addressed with our housekeeping team to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to improve your experience in your future visit.Sincerely, Hotel Management
Older property, ants everywhere, caulking around tub and floor coming off and up. Door frame of the bathroom and vent had dust and grime around it.
Not kept up at all
Business response:
Dear Terry, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely,Hotel Management
I was first put in room 106 the floor in room and bathroom was covered in dirt and hair. And the water in the bathroom sink ran brown. When I called the front desk the young lady was very rude and hung up on me while I was still talking. I was then placed in room 108 where there were crumbs in the chair the bathroom was covered in hair there was a dead bug on the stove the bed was covered in black chunks that left a spot when they were wiped off the walls were covered in different color spots. The bath clothes seemed to be s... read more
Business response:
Dear Tanya, Thank you for your feedback and for being our guest. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Ma... read more
The staff was friendly. Microwave refrigerator was dirty I had to request solutions to clean it myself the carpet was not that fresh and extbugsthereroachroacroach
Business response:
Dear Franchetta, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
The room was never cleaned during the stay period .. the breakfast is pitiful (Cold coffee and paper satchets of oats, no milk and only warm water). The reception is never manned so anyone can walk directly into the hotel without a worry and so the security is meaningless.
Business response:
Dear Michael, We sincerely apologize for the inconvenience you faced during your stay at our hotel. It's disheartening to read about the lapse in cleanliness, limited breakfast options, and concerns regarding security. Please know that we take your feedback seriously and are actively addressing these issues to enhance our services. Your experience does not reflect our usual standards, and we're committed to making improvements. We hope to welcome you back for an improved experience and regain your trust in our hotel.Sincerel... read more
Horrible Hotel was very dirty, parking lot was not safe. All night there was loud noise coming from the hallways and other rooms
Business response:
Dear Juan, We would like to sincerely apologize for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. We are also sorry for the noise concerns you experienced from the neighboring room and hallways. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We hope to have the opportunity to welcome you back, as we are de... read more
Tisha did her best, but the property is in bad shape, dirty hallways, broken air conditioners, missing light bulbs, trash in all the hallways. We stayed for multiple nights and the elevator wasn't in operation for the entire stay. Desk Clerk was rarely at the deck, with a "I'll be right back" sign always on the counter. We saw several other people get pretty upset at this inconvenience when trying to check in. This is a 1 or 2 star property; don't pay more than $80/night- anything more and you're not looking hard enough.
Business response:
Dear Kevin, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Ho... read more
Nasty I had roaches in my room and went to the front desk they didn’t even block the room off they gave me another room and still had the same issues. It must be normal for bugs because nobody seemed shocked. Or do anything to help calm the situation down
Business response:
Dear Guest, Thank you for your feedback. We understand our guests have multiple hotel choices, which is why our mission is to provide clean suites and well-maintained accommodations at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay... read more
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.