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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property Was God Awful !! When you walk into the lobby right over the check in desk it was a big water leak coming from the 2nd floor . They had big cans that the water was dripping in . The smell was coming between mood and mildew. It was very Musty smelling all thought out the property . It was Labor Day weekend and I could not find another hotel at that short notice . The room floor was so nasty and dirty with stains on the fake wood . No mop ever touch that floor . The kitchen was not clean the stove top was not whi... read more
Business response:
Dear Shireka, Thank you for your feedback. We sincerely apologize for the condition of the property and the issues you encountered, including the water leak, musty smell, cleanliness concerns, and elevator problems. This is not reflective of our standards, and we are addressing these issues urgently to improve our facilities and services. We regret that your experience was so disappointing and appreciate your comments. We hope to provide a better experience in the future. Sincerely,Hotel Management
I used this hotel as a home base while traveling for work. While the people were mostly friendly, the rooms were small and did not feel clean. (At one point, a few dead roaches fell out of the ceiling fixture.) At no point during my 12 day stay did housekeeping come in to clean my room. In addition, the area felt unsafe as there was a bullet hole in one of the hotel windows. I would not have stayed here with my wife and children, and I would only return as a last resort, as was the case with this stay.
Business response:
Dear Toby, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns and the lack of housekeeping service. This is not reflective of our standards, and we are addressing these issues immediately. We are also investigating the safety concerns you mentioned to ensure a secure environment for all guests. Your comfort and safety are our top priorities, and we regret that we did not meet your expectations. We hope to offer you a better stay in the future.Si... read more
Shower Shower didn’t work properly and kitchen faucet dripped constantly
Business response:
Dear Marilyn, Thank you for your feedback. We apologize for the issues you experienced with the shower and the kitchen faucet. This is not the level of service we aim to provide, and we are addressing these maintenance concerns with urgency. Your comments are valuable for our ongoing improvements. We appreciate you bringing these matters to our attention and hope to have the opportunity to offer you a more comfortable stay in the future.Sincerely,Hotel Management
We liked nothing. Nasty we would never stay there again
Business response:
Dear Robin, Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. We strive to provide a pleasant stay for all our guests, and we regret if we fell short on this occasion. Your comments are important to us, and we will use them to improve our services. Please accept our apologies for any inconvenience caused and we hope to have the opportunity to exceed your expectations should you choose to stay with us again.Sincerely,Hotel Management
This place was absolutely trashed..will never stay at an Extended Stay again
Business response:
Dear Anthony, Thank you for your feedback. We deeply regret that your stay did not meet your expectations and that you found the property's condition unacceptable. Please accept our sincere apologies for any inconvenience caused. We are addressing your concerns with our team to ensure improvements are made. We hope you might consider giving us another opportunity in the future to provide a better experience.Sincerely,Hotel Management
Shower clogged. Wash basin not working water get stuck. Fuse lights
Business response:
Dear Saad, Thank you for your feedback. We apologize for the issues you experienced with the shower, wash basin, and lights during your stay. This is not the standard we strive to uphold. Your comments have been shared with our maintenance team to ensure these problems are addressed immediately. We appreciate your patience and hope to provide a better experience for you in the future.Sincerely,Hotel Management
Horrible dirty disgusting
Business response:
Dear Nicholas, Thank you for your feedback. We are deeply sorry to hear about your experience. Cleanliness is of utmost importance to us, and we are investigating this matter urgently. Please accept our sincerest apologies for any inconvenience caused. Your comments are taken seriously, and we are committed to addressing and rectifying the issues promptly to ensure a better experience for your future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.