Extended Stay America - Chesapeake - Churchland Blvd.

Business response:

Dear Alisha, Thank you for staying with us and reviewing your experience. We apologize for not providing the clean, spotless room you expected. We know how essential fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management 

Business response:

Dear Thomas, Thank you for choosing us and sharing your feedback. We appreciate you mentioning the parking close and convenient and our friendly, helpful staff, and we are happy to hear you are pleased with the exceptional service delivered by our team, Umfort, and Tisha. We apologize if there is anything we are unable to meet your expectations in all areas. We hope to make it up to you and look forward to hosting you again. Sincerely,Hotel Management 

Business response:

Dear Peter, Thank you for your feedback on our hotel. We are pleased to hear that you enjoyed our convenient location and received excellent service from our front desk staff. However, we are disappointed to learn about the issues with the door you experienced during your stay. We understand that this can be frustrating and disruptive. Our maintenance team will be notified to resolve the issue as quickly as possible. We take these concerns very seriously regarding the doors being propped open late at night and questionable a... read more

Business response:

Dear David, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management 

Business response:

Dear Stanley, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Colin, Thank you for being our guest. We are sorry for the disappointment with the condition of the hotel. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality, but we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. Also, we have instructed our housekeeping team to recheck the rooms before allocating them to the guest. Again, we apologize for ... read more