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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One smelly room Bathroom was clean but everywhere else in our room smelt like curry and sweat, no joke.
RUN!!!!!!!! Bugs everywhere DIRTY and STIANED TOWELS and RAGS!!!!!
Rusty refrigerator & leaking toilet The refrigerator was rusty. The toilet leaked from the handle when ever it was flushed. This caused the bathroom floor to constantly be wet . I do not feel it was worth the money. Would never stay again!
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the maintenance issues you experienced. Your comments were reviewed by the staff, and we will do our best to rectify the items you have mentioned to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
not worth it. pay the extra and stay at one of the neighboring hotels.
smalest bed I have ever slept in... No shampoo...
I would have liked my stay better if my gps had not been stolen right in the hotel parking lot. The room was very small also
Not a Repeat Visitor The hotel was not very good. Kinda dirty, had outside entrances so it didn't feel completely safe, and there was even a washcloth hanging on the shower from the previous guest. The TV was low quality and the room was small and dingy. The breakfast that was advertised was basically apples and granola bars. Hardly what I was expecting. There was not fitness center except for the other Extended Stay hotel down the road and that was one bike and one treadmill. Bad place that I would not stay in again. In fac... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for not meeting your expectations. In response to your feedback, I am will be sharing your review with our staff to better improve our services and make sure we are clearly communicating our amenities during check-in. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disappointing check-in Checking in was horrible. The lobby floor was disgusting and dirty. Very bad first impression. We were supposed to be able to check in at 3pm. At 3:45 we were waiting outside our room while the manager quickly cleaned our room. They were so short staffed on house cleaning staff that the manager had to go out and clean rooms. There weren't ANY clean rooms by 3:00. All of them were still dirty. There were a couple of things left in our room from the previous visitors. The manager was not the friendliest ... read more
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry for your experience at check-in. In response to your feedback, we will work to make sure rooms are cleaned thoroughly and in a timely manner. I will also be making sure our staff is providing each guest with professional customer service. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
No hospitality. They turned my family away because of having a pet. They turned my wife and our 2 small children away because they did not have a "pet" room available.
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.