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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to airport The room had an awful stale/old not clean smell. The bed had hair all over the sheets. The air conditioner was extremely loud. I had to call for clean linen just to be able to sleep on the bed!
Business response:
Thank you for being our guest and for leaving a review. We are so sorry we failed to provide you a clean room upon check in. Dirty linens is not acceptable and I am so sorry for the inconvenience. I have shared your comments with housekeeping to inspire them to do a much better job moving forward. We hope to welcome you back again soon for a much improved experience. General Manager
Horrible. Room was not cleaned. Found personal items from previous guest in the room. When i callef the front desk they did nothing. Stated that they would let the manager know the next morning. They did not offer to move me or to come get the items left behind. The guest sevices took the items the next morning. How sad.
Business response:
Thank you for your feedback. We apologize our staff did not manage the situation based on the training they have received. We are sorry your suite showed signs of a previous guest and the inconvenience this caused. We will certainly have additional training sessions to be sure our staff is better trained. We appreciate your feedback and hope you will consider staying with us again in the future. General Manager
The worst ever. I don't think they would like me to post these photos of my stay.
Business response:
Please accept my apologies for the less than perfect circumstances of your recent stay. Our intentions are to provide you with only the finest in service and comfortable accommodations. While I don't see any photos with this posting, we appreciate all feedback as it helps us know what we are doing right and the areas which need additional attention to provide our guests with a great stay experience. Thank you for letting us know and we hope to have you back as our guest again on another visit. General Manager
Close to shopping . The room smell like a pet. Hair on the bed spread, don't know if it was human or pet hair.
Business response:
Thank you so much for staying with us. We are happy to hear our location met your needs, however there were some issues with the cleanliness of your guest room and for that I am very sorry. Thank you for bringing those details to our attention. We will let housekeeping know a few areas were missed so that we can improve moving forward. Thank you again for staying with us and we look forward to having you stay with us again if you return to the area. General Manager
Horrible ! Website says you get continental breakfast and you don't. The air conditioner was not working and it was very hot in the room. The freezer didn't make the ice until the next morning and our drinks were barely cold. There was trash everywhere where we stepped outside.
Business response:
Thank you for sharing your feedback and your rating. We missed several opportunities to impress and have you satisfied with your overall stay. We will work on the less than satisfactory issues you identified so your next stay with us will be up to your expectations and more enjoyable. General Manager
Lacks important amenities The hotel lacks an elevator, an ice machine and daily room service. There were no glasses in the room.
Business response:
Thank you for staying with us. We apologize our staff did not communicate our housekeeping weekly service as well as our dishware program with you upon check in. We understand if this is your first stay with our brand that it can be a bit different than a traditional style hotel that you are used to. Now that you are more familiar, we hope to have you as a repeat guest very soon. Thank you, General Manager
The only thing I like was that this hotel is locate close to highway.
Business response:
Thank you so much for your recent stay and for your review. We are disappointed you did not leave completely satisfied. We hope you will stay with us again, so we can ensure you have a better experience. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, General Manager
Closer to beach The hotel was gross dirty spider. Shower didnt work right fridge was leaking and rusty. Spiders in room. Door jam was missing so door wouldnt shut all the way and the lock was messed up. Overall a horrible hotel and not worth the money at all. Outlet was broken coming out of the wall. Hot air leaked in from outside since the door would not shut properly and the ac didnt work right. Couldnt change from high to low stayed on one setting didnt keep room cool.
Business response:
Thank you for staying with us and sharing your experience. Please accept our apology for the maintenance issues and for the air conditioning not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We can absolutely do better and we appreciate your feedback and understanding, and hope you will choose to stay with us again. Sincerely, General Manager
the room smell bad when I checked in the desk clerk was very nice in getting some spray for the carpet and the sheets had a stain on them she gave fresh cleans ones right away I thank her for that she did not try to argue with me or anything very good customer service I will stay there again and if possible would like room 226
Business response:
Thank you Brian for taking time to share your experience with future travelers. We apologize for the issues you experienced, and pleased you let us know so we could rectify the situation as quickly as possible. We always encourage our guests to share their experience with our front desk so we have the opportunity to correct anything so our guests can continue on with having a great stay experience. We appreciate your kind comments about our staff and we look forward to your next stay with us. Thank you, General Manager
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.