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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly Night We arrived late and were given the last available room. When we entered the room we immediately noticed a musty smell. Had a recent guest smoked? We made it through the night but checked out in the am instead of staying for our second booked nite. The front desk was cooperative and gave us a refund.
Business response:
Gary, We apologize you were not completely satisfied with your guest stay. We work hard to create a home away from home environment, and are sorry for the less than fresh suite you were assigned. We appreciate your feedback as it guides us to how we can improve our guests experience. We hope to have you back as our guest soon. Thank you, General Manager
Never Stay America... The price was very attractive for our three night stay. However, we were never told that housekeeping services were not included. By the time the fees for clean towels, clean linens, etc. are added the price is no longer attractive and we could've stayed at a more upscale hotel for the same price. I requested the hotel manager to call me twice and he never did. The room was dirty when we arrived. Very disappointing!!
Business response:
Anthony, We apologize you were disappointed with your overall stay with us. It is correct that we provide housekeeping services on a weekly basis with our express service available upon request at a nominal fee. Complimentary towel and linen exchange is always available at no additional cost. We offer many other complimentary amenities such as free wi-fi and grab and co breakfast which our guests typically find to be a good value. Now that you are more familiar with the Extended Stay America brand we hope to have you back as... read more
Business response:
Please accept my apologies for the issues you experienced during your stay at our hotel. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, General Manager
I will never stay in an Extended Stay America Hotel again. The lack of service was beyond my imagination.
Business response:
Malinda, Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not what you expected. Amenities and services at an extended stay facility are a bit different from other hotels with which you might be more familiar. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis; however, these services are always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanlines... read more
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. We can absolutely do better to provide our guests with a great experience. Our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Room Service was not good. No towels. Requested for towels several times. Good thing I pack towels every time I travel.
Business response:
Thank you Marilyn, We are sorry for the less than clean state of your suite upon arrival and for the lack of response by our front desk staff. We appreciate your feedback and we will share it with our housekeeping team to remind them their actions impact our guests in a positive and negative way. We will make the necessary adjustments to be better going forward. Thank you for staying with us and we look forward to your next stay. General Manager
Bed had a definite slope to the center. Pillows were very poor for support and small. The amenities were cut to the bone to the point that a simple drinking cup had to be gathered from the office. Too late to want to go to that trouble, I was forced to drink from a HEFTY type resealable bag to be able to take an asprin.
Business response:
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is very valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of your suite which need replaced such as the bed and pillows. It is a pleasure to announce we will be implementing many upgrades to the property very soon! We would love for you to stay with us again as it would be a pleasure to personally welcome you back to our new and improved hotel. Sincerely, General Manage... read more
Business response:
Susan, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to expectations. Although we make every effort to provide a clean, comfortable suite and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
I don't recommend staying here The bed in the hotel was dirty, and staff never offered to even discount the room.
Business response:
Autumn, Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Our goal is to deliver outstanding service, clean and comfortable suites, and amenities for our guests to enjoy. I am sorry the bedding was not up to par and apologize it did not meet your expectations. I appreciate you bringing this to my attention, and assure you this will be taken care of immediately. Thank you for being our guest, and I hope you will give us another opportunity to provide you with the outstandin... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.