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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean. Bed was not comfortable. Just stayed one night thank goodness
Business response:
Thank you for providing us with details about your stay. I was disheartened to read that that your stay was not to your expectations. Please accept our apologies. To prevent this from happening again, I will be retraining our housekeeping staff. Thank you again for your feedback.
Stay Away...plenty of other hotels on the road - Front Desk Agent was on the phone the entire time and did not say one word to me during my check in. - Room smelled musty, damp, smoke. Even putting the AC colder to neutralize the air but did not work. - Towels provided had stains so we used our beach towels. - Beds are way too small for 1 adult. - I will look at other hotels that are in that exact area when I am back in town to visit my family.
Business response:
I appreciate you taking the time to write a review of your experience with us. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am reviewing your comments with our front desk and housekeeping staff. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
$105 + tax for one queen bed is way too expensive for this hotel. Breakfast is terrible. Will never stay again
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not worth the money The first room we were given had dirty sheets and no mattress cover. Staff was very accommodating to give us a different room. Very thin walls could hear everything in the room next door. For $200.00 a night I expected a much nicer hotel. Breakfast was horrible.
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our staff being able to address your concerns and provide you with alternate accommodations; however, we apologize that your experience did not meet your expectations. Your comments were reviewed by the staff, and we will diligently work to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand lo... read more
Terrible Odor! The room had a terrible odor. I purchase a candle specifically to make the room smell better, it had no effect. The smell was strongest in the bathroom. I did request a room change. The room I am describing is the second room, the first room smelled worse. The bathroom appeared to be newly renovated and clean but the odor was clearly in the bathroom as well as the bedroom/ kitchen. The staff was friendly and accommodating, but I was not able to complete my two-night stay at the hotel. I moved out the second ni... read more
A place to sleep Don't expect an amazing experience like having someone clean your room or replace your towels. It is a place to sleep, nothing more, nothing less.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that your stay was not to your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Never again It was a busy week in the area so I was left with no choice but to stay here. NEVER AGAIN. The rooms were small, dirty and not well stocked. I had to ASK for coffee, a coffee maker and a hair dryer. I've never experienced that before. I found hair in the sheets that were not mine. They had the air-condition rigged to never really get cold so it never got cool enough in the room. Because it was a busy week they charged the highest rate on top of it.
Business response:
Vicky - Thank you for providing us with details about your stay. I am so disappointed that your stay was not to your satisfaction and would like to take a moment to address your concerns. Please accept my apology. I will bring to attention the issue of your rooms cleanliness with our housekeeping staff. Also, please accept our apologies that it was not explained that amenities available, such as coffee, coffee makers, and hair dryers are available upon request to ensure product cleanliness and safety. We understand the incon... read more
Reasonable accomodations The room was clean, quiet and generally adequate. I originally attempted to book at another extended stay location nearby. They sold out as I was trying to book and I ended up at this one. Part of the reason I chose the original location was because of the fitness facility. It turns out that only some of the locations have this and the one I ended up staying at did not. I was disappointed and surprised to learn that this is not provided consistently throughout the chain. The advertising clearly stat... read more
Business response:
Thank you for the feedback about your stay at our hotel. I am grateful to read your remarks about being able to accommodate your needs for a comfortable and clean room. However, I am very sorry that, although we do offer amenities for our kitchens, we offer these items available upon request to ensure all items are properly cleaned before each guest's use. I do apologize this was not explained at check-in and will look into this immediately. Also, we do apologize that we do not have a fitness area at our property. Your comme... read more
This is not a Hilton or a Marriott or a Motel 6 That was the running joke about this disgusting barely furnished joke. I booked two rooms with two beds. I got 2 rooms with one bed. My friend had to sleep on the floor because the explanation was "some of our locations have 2 beds and some don't". OH MY GOD MAN. Literally to get to this hovel you had to pass a Hilton, and a Marriott. Also no turndown service....
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.