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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I waited over 20 minutes for someone to come to the front desk. The room had a musty smell and the bed was hard and squicky noise that kept me up all night.
Business response:
Thanks for your feedback! We appreciate your comments so we can focus on the areas our guests find dissatisfying. We apologize for the delay at check in and the poor first impression. Our front desk staff at times have to assist our guests which takes them away from the front desk. We are sorry your guest suite did not have a fresh scent and that the noise from the bed was disruptive to your sleep. We will work to provide clean and well maintained suites for our guests to enjoy. We look forward to your next visit. Sincerely,... read more
Terrible! Don't book it! This hotel was filthy! Roaches, stained carpets, and dirty fridge!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
Hummm It was good but the locals in the area that weekend were checking car doors early in the A.M. I know this because i am sensor alarm on my truck that alerted me that my driver and passager side door keypad was being accessed i woke got dress a scared them off.
Business response:
Thank you for your review and your feedback. The safety and security of our guests and our employees is a top priority. We have regular patrols throughout the property to detour such activity from happening, we apologize for the disturbance. Thank you for being our guest and we look forward to having you with us again. Sincerely, General Manager
No Elevator....no help Please inform customers that there is no elevator so carrying luggage up 4 flights of stairs to the third floor is not easy, especially for people who have health conditions.
Hotel that is not up to par! It took over half an hour to get into the lobby. We had to wait another 15 min. for the computer to come back up.Not enough face cloths and towels. Pillow had blood on it.The pillows are horrible! I will not stay here again and will not let my friends stay here. I was taken for a ride.
Worst visit yet. aweful, the internet was choppy and kepted on resetting. The neighbors were very loud and fought all night. Then they gave me a one day key so I kept on having to return to the front desk
Good for one night. Get for one night but people make this their homes ans it was domestic fighting with couples all night.
Uncomfortable Worse hotel bed ever...Also air conditioning was LOUD and blew stale warm air. Not even worth the budget price...stay away!
Business response:
Thank you for your recent review of your experience. Please know that we are sincerely sorry that you did not have a comfortable stay. In response to your feedback, I will have our maintenance engineer inspect your room to ensure that everything is functioning properly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Not pleased The room smelled very old and smoky even though it was supposed to be smoke free.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there was an odor issue with your room. To make sure this doesn't happen again, I am going to ensure we focus on odor control. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.