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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Motel Quality Walls were paper thin could hear conversations in the next room. Landscapers woke us up, extremely loud. Shower and sink clogged
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the noise and the maintenance issues is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will look into scheduling landscaping at a more reasonable time as well as making sure rooms are thoroughly inspected.
Not like other Extended stays was there for Business....the room was terrible. the bed...OMG! I should have just put the blankets on the floor and would have been more comfortable. I dunno how they can expect someone to get a good nights sleep...sleeping on boxsprings. No food....no nothing!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Horrible Please see my review on this hotel on Yelp, Trip Advisor, and Google plus. This is place should be a motel 6 cause they are only good for leaving on lights.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The room was not as updated as I had hoped. Photos were misleading, and this was a motel, not a hotel.
Business response:
Thank you for your review. Please accept our apologies that your stay was not to standard. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. We would love to have another chance to provide you with a better experience.
do not stay here filthiest hotel I've ever stayed at. trash in the stairwells, mold in the bathroom. had to go to the front desk to get wash cloths, none were available, instead of offering to put them in my room when they were ready I had to come back on my return.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not good
Business response:
Freddie - I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that you did not enjoy your stay with us. To ensure that a situation like yours doesn't happen again, our team is going to be provided additional training to ensure we are always providing a quality stay to our guests. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
It wasn't even worth the low price This hotel unfortunately didn't have any positives aside from price. The room wasn't the cleanest, an example is that there was a curly black hair on the pillow when my wife and I first walked into the room (my wife and I have blonde and brown hair). No one was at the desk when we tried to have the pillow replaced, sadly, it was a very uncomfortable night with only 2 small and flimsy pillows on a very hard bed. The following day, my wife went to the desk to speak with the "day" team, the wo... read more
Business response:
Paul - Your review for our hotel was recently brought to my attention. The situations you mentioned from housekeeping services to staff attentiveness are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is going to be made aware of your review. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
Not the best but not the worst Not a bad hotel but you definitely get what you pay for. I had read the reviews before staying and would have to say most were on point regarding the room conditions. Overall it was a quiet stay and moderately clean. I would recommend the maid staff not use a red-hair mop or dust broom as it left lots of red material on the floor and sink. The bed was hard the first night but I adjusted to it somewhat the second night. The refrigerator left a lot to be desired as the freezer compartment had a h... read more
Business response:
The staff and I read your comments about your stay with us. We appreciate the kind comments about our staff's friendliness and attentiveness; however, we apologize that your stay was not to your expectations. We no longer keep dishes in guest rooms to ensure that all items are properly sanitized and to allow guests to customize their kitchens to their needs. In response to your feedback, I will be reviewing our room inspection procedures with our staff and will make sure we are clearly communicating our amenities. I really a... read more
Stay elsewhere You get what you pay for. I would not recommend staying at this place. Upon checking in I noticed that I did not have any washcloths in the room, I checked every day to see if I could get some, it wasn't until day 5 (of 7) that I was finally able to get two of them, thankfully I was the only one in the room. The satellite tv got all the channels except for the CNN channels. When asked about this the response was well there is a broken part on order, I find it odd that only 2 channels were affected by this issu... read more
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that your stay was not to our company’s high standards. Please accept my apology. As this hotel’s manager, I can assure you that I will be making sure our amenities are fully stocked for our guests and will work with our maintenance engineer to resolve the mentioned issues. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.