This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Michelle made my stay very comfortable and pleasant. She is an asset to Extended Stay.
Went to check in and there was no rooms available! .. we had traveled for hours and I had children in the car! It was getting late and I had to frantically drive around to find and pay for another hotel.
Business response:
Dear Teresa, We sincerely regret the inconvenience you experienced. Guest satisfaction is a top priority, and we understand how frustrating this must have been. Your feedback will be shared with the team at Extended Stay America to help improve future experiences. We truly hope for the opportunity to welcome you under better circumstances. Sincerely, Hotel Management
Never to return. Check in was at best ok. Clerk was less than friendly and seemed extremely bothered by our arriving early. Actually combative. When we returned later to get the keys, evening clerk was very welcoming and accommodating!!! Tv was worst ever as we didn't have a remote (nice evening clerk brought one to us). The other guests seemed like it was their apts and been living there full time.
Business response:
Dear Lisa, Thank you for your feedback. We sincerely apologize for the experience you had during check-in and regret that it was not as welcoming as it should have been. We are pleased to hear that our evening staff provided better service and assisted with your needs. Your concerns about the atmosphere and accommodations are important to us, and we will review them to enhance our guests' experience. We appreciate your honesty and hope you will reconsider visiting in the future for an improved stay. Sincerely, Hotel Manageme... read more
incoming, the desk clerk was busy, but didn't tell me where the room was other than 3rd floor once I asked him. No elevator. The room seemed clean, but stained carpet, a wobbly toilet, mystery something on the bathroom floor (looked like a wax candle had spilled... I didn't investigate) The room needed some kind of freshener though I know people cook in the rooms. It was quiet, for the most part. The clerk at check out was much friendlier and gracious.
Business response:
Dear Jennifer, Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you encountered during check-in and for the condition of the room. Your concerns about cleanliness, maintenance, and the need for a fresher atmosphere are important to us, and we will address them with our team. We are glad to hear that your check-out experience was more positive. Guest satisfaction is our priority, and we appreciate your feedback as we work toward improving our services. We hope you will consi... read more
Comfortable
Great Staff 🙌 Overall Pleasant Stay
Business response:
Dear Rosa,Thank you for your kind words! We are delighted to hear that you had a pleasant stay and that our staff made a positive impression. Providing great service is our top priority, and we truly appreciate your feedback. We look forward to welcoming you back to Extended Stay America in the future!Sincerely,Hotel Management
Juste moyen Service minimum dans tous les domaines.
Business response:
Dear Elisabeth,Thank you for sharing your feedback. We regret that your experience did not fully meet your expectations. Providing excellent service is important to us, and we apologize if we fell short during your stay. Your comments are valuable, and we will use them to improve our guest experience in all areas. We appreciate your time and hope you will consider giving us another opportunity in the future for a more satisfying stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 4.3 star rating with 1,399 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.