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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place to stay but no ice machines.
Just what I needed Wonderful
Business response:
Dear Guest,We are so glad to hear your stay was exactly what you were looking for! It’s always our goal to provide a relaxing and hassle-free experience, and we’re happy we could deliver that for you. Thank you for choosing Extended Stay America—we hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Management
Property is clean throughout and the location is central
The staff was amazing and the rooms were fabulous
Business response:
Dear Guest,Thank you for sharing your kind feedback. We are truly pleased to hear that you found the staff amazing and the rooms to your satisfaction. Providing a welcoming and comfortable environment is very important to us, and your recognition means a great deal to our team. We look forward to the opportunity of welcoming you back in the future.Sincerely,Hotel Management
Michelle made my stay very comfortable and pleasant. She is an asset to Extended Stay.
incoming, the desk clerk was busy, but didn't tell me where the room was other than 3rd floor once I asked him. No elevator. The room seemed clean, but stained carpet, a wobbly toilet, mystery something on the bathroom floor (looked like a wax candle had spilled... I didn't investigate) The room needed some kind of freshener though I know people cook in the rooms. It was quiet, for the most part. The clerk at check out was much friendlier and gracious.
Business response:
Dear Jennifer, Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you encountered during check-in and for the condition of the room. Your concerns about cleanliness, maintenance, and the need for a fresher atmosphere are important to us, and we will address them with our team. We are glad to hear that your check-out experience was more positive. Guest satisfaction is our priority, and we appreciate your feedback as we work toward improving our services. We hope you will consi... read more
Went to check in and there was no rooms available! .. we had traveled for hours and I had children in the car! It was getting late and I had to frantically drive around to find and pay for another hotel.
Business response:
Dear Teresa, We sincerely regret the inconvenience you experienced. Guest satisfaction is a top priority, and we understand how frustrating this must have been. Your feedback will be shared with the team at Extended Stay America to help improve future experiences. We truly hope for the opportunity to welcome you under better circumstances. Sincerely, Hotel Management
Never to return. Check in was at best ok. Clerk was less than friendly and seemed extremely bothered by our arriving early. Actually combative. When we returned later to get the keys, evening clerk was very welcoming and accommodating!!! Tv was worst ever as we didn't have a remote (nice evening clerk brought one to us). The other guests seemed like it was their apts and been living there full time.
Business response:
Dear Lisa, Thank you for your feedback. We sincerely apologize for the experience you had during check-in and regret that it was not as welcoming as it should have been. We are pleased to hear that our evening staff provided better service and assisted with your needs. Your concerns about the atmosphere and accommodations are important to us, and we will review them to enhance our guests' experience. We appreciate your honesty and hope you will reconsider visiting in the future for an improved stay. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,455 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.