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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of people smoking weed outside, very loud.
Business response:
Dear Robert, Thank you for taking the time to share your experience. We appreciate your positive remarks and sincerely regret any disturbances that impacted your stay. Ensuring a comfortable and welcoming atmosphere is important, and we recognize the need for improvements. Your feedback is invaluable in helping us enhance the guest experience. We hope to welcome you again for a more enjoyable and peaceful visit. Sincerely, Hotel Management
Amazing check-in. They were very accommodating to my personal emergency... Already extended my stay. Just upset they would not give me an extra blanket!
Business response:
Dear Patrice, Thank you for your feedback and for choosing to stay at Extended Stay America. We’re truly glad to hear our team could support you during your personal emergency and that your check-in experience was amazing. We're sorry we couldn't provide an extra blanket due to inventory limitations, but we appreciate your understanding. Your comfort is important to us, and we’re continuously working to improve. We’re happy you’ve extended your stay and look forward to welcoming you back. Sincerely, Hotel Management
The staff was very friendly and helpful, they even switched me to an "ADA" type room when she saw I had a mobility issue. The handrail on the ADA tub was already away from the wall as it was attached with drywall screws and silicone. The ADA seat had black mold between the wooden slats, and the bed was a standard full, not queen.
Business response:
Dear Guest, We are glad to hear our associates were attentive and accommodating during your stay. That said, we humbly apologize for any inconvenience with your room regarding the handrail, seat, and bed size, which are not in line with our standards of comfort. We will address this so future guests do not encounter the same. Your feedback is invaluable to us. We hope to welcome you again and make your next stay outstanding in every respect. Sincerely, Hotel Management
Above average for a motel in the area
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,539 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.