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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Glad I didn't listen to the negative reviews. My stay was wonderful. Front desk customer service aimed to please. Room was clean and comfortable. I would definitely stay again.
Excellent Customer Service! The office staff went above and beyond for us! When there was a scheduling error!
Business response:
Dear Ryshena,Thank you for your feedback. We are delighted to hear that the office staff provided excellent service and went above and beyond for you. However, we regret any inconvenience caused by the scheduling error. Your experience is important to us, and we appreciate your understanding. We look forward to welcoming you again in the future.Sincerely,Hotel Management
CLEAN SUITE-BRNG-EARPLUGS-NO LATE CHECKOUT!! :( My only negative would have to be that I was not allowed to have a later check out time past 11am. My neighbors were up partying, yelling, loud music, and sometimes fighting all hours of the night. I had a very important meeting later that evening in Richmond and the extra sleep and extra time to get ready would have made all the difference!!!! :)
Business response:
Dear Kathryne,Thank you for sharing your experience. We are glad you found your suite clean and comfortable, though we regret the noise disturbances and the inconvenience of not being able to extend your checkout. At Extended Stay America, we strive to accommodate all requests when possible and appreciate your feedback. We hope to welcome you back for a more seamless stay in the future!Sincerely,Hotel Management
Floors were sticky Shower was not washed properly there was strands of hair on the shower walls No way that bed was a queen definitely was a full size bed. Outlets were bad and need to be replaced could not plug up any electronics to charge
Business response:
Dear Ahalayah,Thank you for your review. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are of the utmost importance, and we regret that we did not meet your expectations. Please rest assured that your concerns regarding the cleanliness, bed size, and outlets are being addressed with our team. We greatly appreciate your feedback and hope to have the opportunity to offer you a more enjoyable experience in the future.Sincerely,Hotel Management
Saved by the Front Desk My stay would have been sub par had it not been for the amazing front desk seevice. She made trip that much more comfortable with her professionalism and her attention to her customers. The hotel was undergoing renovation and the noise was bothersome but the manager made up for it in kindness.
Business response:
Dear Marvin, thank you for sharing your feedback. We sincerely apologize for the disruption caused by the renovations during your stay. However, we’re delighted to hear that our front desk team’s professionalism and attentiveness made a positive difference. Your comfort is important to us, and we appreciate your patience as we work to improve our facilities. We hope to welcome you back for a quieter and more enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 4.3 star rating with 1,399 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.