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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was close to shopping and entertainment.
Not so good. My pillow, bedsheets, blanket linen all smells used not newly washed as I expected. There was no shower curtain. The room smells a smoking room…
Business response:
Dear Joseph, Thank you for taking the time to share your experience. We are truly sorry to hear that your room did not meet expectations. The condition of the linens and the cleanliness issue you described are not acceptable, and we sincerely apologize for the discomfort this caused. Additionally, we regret the inconvenience caused by the absence of a shower curtain. Your feedback has been shared with our housekeeping and maintenance teams to ensure these issues are promptly addressed. We appreciate you bringing this to our ... read more
The room was clean.
Business response:
Dear Nancy, We are so glad to hear that your stay left a great impression! A clean and comfortable space is something we always aim to provide, and it’s wonderful to know we delivered during your visit. Thank you for taking the time to share your thoughts. We truly appreciate it and look forward to welcoming you back to Extended Stay America soon! Sincerely, Hotel Management
Great customer service! Modern and clean room !
It was a good stay
You get what you pay for. Hotel was clean, stayed 6 mights. Stairwells and sidewalks outside need to be cleaned terribly. When I arrived the police and forensics truck were there, didn’t make me feel safe. Air conditioning worked well though and bed was good. Lots of people doing drugs all around, especially weed.
Business response:
Dear Rena, Thank you for your feedback. We are glad to hear that certain aspects of your stay were to your satisfaction, though we sincerely regret the concerns that affected your overall comfort. We understand the importance of safety and cleanliness, and we apologize for any unease this may have caused. The safety and comfort of our guests remain our top priorities, and any illegal activity on our premises is strictly prohibited. While some external factors are beyond our control, we remain committed to improving both our ... read more
Jessica general manager was super in Serivce and accommodation
Business response:
Dear Jeries, We are so glad to hear that Jessica made your experience a memorable one! It means a lot to know her efforts in hospitality stood out during your visit. We'll be sure to pass along your kind words to her. Thank you for taking the time to share your feedback, and we look forward to welcoming you back to Extended Stay America in the future. Sincerely, Hotel Management
We enjoyed our time there and the space. Didn’t know that we had to request pans to cook in and had to buy disposable dishes and utensils but still enjoyed our stay and will be back.
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,455 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.