This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All was well. Except the room had a strong smell if cigarettes. And no ice machine
Business response:
Dear Kelly, We appreciate you taking the time to write a review about your time with us at Extended Stay America. It's excellent you enjoyed your comfortable suite. Our team is dedicated to ensuring our guests have a great stay, so we're sorry for the smell issue and take care of it, as smoking is not allowed inside the room. All our rooms have full-size fridges with ice trays, so we do not have an ice machine at our property. We understand your disappointment. Please return, and we hope always to serve you again! Sincerely,... read more
Available with a clean and quiet room without notice due to a scheduling issue.
I didn't get her name but the concierge was extremely friendly and helpful.
Business response:
Dear Andrea, Thank you for being our guest and for taking the time to review your experience at our hotel. We endeavor to go above and beyond to ensure our guests have an exceptional experience, and we're glad you were satisfied with the service you received from our front desk associate. We will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Bueno
Weekend stay Check in was easy - room was well equipped. Front desk staff was helpful
Business response:
Dear Veronika, Thank you for choosing Extended Stay America for your recent stay and for sharing your positive feedback! We're thrilled that your check-in was easy and that you found your room well-equipped. It's always our goal to provide our guests with comfortable and convenient accommodations. We're also glad to hear that our front desk staff was helpful during your stay. We appreciate your kind words and look forward to welcoming you back soon!Sincerely,Hotel Management
Nice open big room, comfortable king bed. 2 little plastic cups in the bathoom, nothing in the kitchen, no in room coffee, TV remote was inop, but stoned front desk clerk brought up a replacement, so that's sort of good. Morning coffee service in lobby, but muffins and store bought "granola" bars.
Business response:
Dear Dale, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,712 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.