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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was just great with a fast check-in to a great room. The refrigerator, stove, TV, carpet, walls, drapes, etc. all looked like they were new. Bathroom fixtures. toilet, tub, showers were all spotless or bright white. There were plenty of large towels and everything that one needs to feel at home. The parking area was made up of new black shiny asphalt and bright paint everywhere. They provide hot and cold breakfast and the manager kept bringing fresh pots of coffee all morning.
There were visible dead roaches and live ones in kitchen cabinet and around the shower. The shower also wasn’t working properly and was leaking all over the bathroom floor and leaking in the room beneath us.
Business response:
Dear Celeste, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Furthermore, we apologize for the maintenance issue in your bathroom. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get... read more
The location is right on the interstate highway with just one major intersection to deal with. The staff and residents were all were welcoming. Friendly folks were quick to strike up a conversation. There was free coffee and other free things at the front desk much of the time. From around 6 to 10 am there was additional breakfast kinds of things. We were able to easily do our own laundry and get a good selection of popular drinks, snacks, and sweets. The room was very clean and the property has been well maintained.
Business response:
Dear Hugh, we are pleased you enjoyed a fulfilling stay at Extended Stay America. Thank you for your great comments regarding our associates, devotion to excellence, and amenities. We are excited to share your kind remarks with the entirety of our team, as they are committed to enhancing each guest's visit with exceptional service. Thank you for being our guest, and we hope to welcome you again soon.Sincerely,Hotel Management
Not Bad for a One Night Stay Alhough some of the furnishings were dated & there was a leftover pizza & coffee in the fridge, the stay was comfortable & served its purpose for one night as we were only in town for a concert in VA Beach. Check-in was smooth & the front desk guy was very friendly & extremely helpful.
Business response:
Dear Guest, thank you for choosing our Extended Stay America. It is a pleasure to read that we met your expectations and that you had a comfortable stay. Your feedback about the leftover pizza is shared with our housekeeping team to ensure they diligently clean and inspect a room before allocating it to future guests. Once again, thank you for being our guest; we look forward to seeing you again soon. Sincerely, Hotel Management
Needs upgrading
Business response:
Katrina, thank you for providing us with your evaluation. While we are pleased to see your overall rating for your stay, we are sorry if you were not happy with the condition of your property. We thank you for letting us know how you feel about our property as it helps us plan for the future. We hope your travel plans will bring you back to us. Sincerely, Hotel Management
Good for business travel! The front desk Staff was very friendly! My check in process was very easy. The room was great but there was a slight smell in the room. I attribute the smell to the apartment style set up with a small kitchen. (cooking oil perhaps?) The hotel was a great location for me. Close enough to Va Beach but way less painful traffic! I would stay here again when working in this area. I felt safe and comfortable here. One again the employees here were super nice.
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,754 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.