Extended Stay America - Chesapeake - Greenbrier Circle

Business response:

Dear Whitney D, Thank you for choosing us and also for your review. We apologize for not exceeding your expectations during your visit, especially regarding cleanliness. However, we appreciate your comments on the availability of a decent room at a reasonable price, and we hope you will come back so we can provide you with the exceptional experience for which we are known. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Kelly, We appreciate you taking the time to write a review about your time with us at Extended Stay America. It's excellent you enjoyed your comfortable suite. Our team is dedicated to ensuring our guests have a great stay, so we're sorry for the smell issue and take care of it, as smoking is not allowed inside the room. All our rooms have full-size fridges with ice trays, so we do not have an ice machine at our property. We understand your disappointment. Please return, and we hope always to serve you again! Sincerely,... read more

Business response:

Dear Andrea, Thank you for being our guest and for taking the time to review your experience at our hotel. We endeavor to go above and beyond to ensure our guests have an exceptional experience, and we're glad you were satisfied with the service you received from our front desk associate. We will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management