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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weekend stay Check in was easy - room was well equipped. Front desk staff was helpful
Business response:
Dear Veronika, Thank you for choosing Extended Stay America for your recent stay and for sharing your positive feedback! We're thrilled that your check-in was easy and that you found your room well-equipped. It's always our goal to provide our guests with comfortable and convenient accommodations. We're also glad to hear that our front desk staff was helpful during your stay. We appreciate your kind words and look forward to welcoming you back soon!Sincerely,Hotel Management
Nice open big room, comfortable king bed. 2 little plastic cups in the bathoom, nothing in the kitchen, no in room coffee, TV remote was inop, but stoned front desk clerk brought up a replacement, so that's sort of good. Morning coffee service in lobby, but muffins and store bought "granola" bars.
Business response:
Dear Dale, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Well kept, with friendly staff.
Business response:
Dear Kristen, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you find our staff to be friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. We appreciate you being our guest and hope to welcome you back soon! Sincerely,Hotel Management
The staff was just great with a fast check-in to a great room. The refrigerator, stove, TV, carpet, walls, drapes, etc. all looked like they were new. Bathroom fixtures. toilet, tub, showers were all spotless or bright white. There were plenty of large towels and everything that one needs to feel at home. The parking area was made up of new black shiny asphalt and bright paint everywhere. They provide hot and cold breakfast and the manager kept bringing fresh pots of coffee all morning.
There were visible dead roaches and live ones in kitchen cabinet and around the shower. The shower also wasn’t working properly and was leaking all over the bathroom floor and leaking in the room beneath us.
Business response:
Dear Celeste, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Furthermore, we apologize for the maintenance issue in your bathroom. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get... read more
The location is right on the interstate highway with just one major intersection to deal with. The staff and residents were all were welcoming. Friendly folks were quick to strike up a conversation. There was free coffee and other free things at the front desk much of the time. From around 6 to 10 am there was additional breakfast kinds of things. We were able to easily do our own laundry and get a good selection of popular drinks, snacks, and sweets. The room was very clean and the property has been well maintained.
Business response:
Dear Hugh, we are pleased you enjoyed a fulfilling stay at Extended Stay America. Thank you for your great comments regarding our associates, devotion to excellence, and amenities. We are excited to share your kind remarks with the entirety of our team, as they are committed to enhancing each guest's visit with exceptional service. Thank you for being our guest, and we hope to welcome you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.