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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was fairly convenient. Property was dated and worn out. Maintenance was poor. Curtain was on the floor, had fallen off of the hanger. I had to use my Swiss knife to reconnect the curtains to the hanger.
Business response:
Thank you for the feedback. Although you liked our location, we are sorry for the maintenance issue you experienced in the room. Our rooms are checked on a regular basis by our engineering team, so we will have them address this issue immediately. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
It was convenient and close to were I had to be at so. The only thing I had to ask for was was my eating utensils. The front seat person had them right away though so it was great stay. Michigan person
Business response:
Thank you for being our guest. We are thrilled to read you had an excellent stay and that our convenient location was perfect for your plans. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Convenient, good price, but not well-maintained. I booked two rooms. One room had no soap or box of tissues. The other room had broken light covers. The rooms were clean, and beds were comfortable
Business response:
Jack, thank you for staying at our hotel. We are pleased to know you liked our location and that you found us to be a good value. However, we are sorry for the housekeeping and maintenance issues you encountered. We have shared your feedback with the appropriate team so that we can improve our service and facilities going forward. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management
Ok, nothing woos or boos, no frills. We enjoyed having a working kitchenette. The place had been attended too. Lavar was pleasant. The area distance to places (shopping, snacks, etc) was great. Now the smell, scent of animals me sneeze. Hard to get.ridd of that. Also, the anals need to always be on keash and not assumming.everyine wants your dog running.up on them
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Great staff and loved the suite studio kitchen. Horrible continental breakfast on a small table in the front area of the lobby.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your fully-equipped room and were impressed with the courteous service provided by our staff. However, we regret our breakfast not being to your expectations. Your feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
A mixed experience at a no frills motel Staff was friendly and room was clean but the motel did not give us what we booked. When we booked a room, we booked a room with a king sized bed but got instead two double beds. We were told that they make a decision the day of the reservation of what room we would get even though we booked a king room months before. Overall, the room was clean and comfortable and the staff was nice. My other complaint was that they did not provide much in the way of personal items. All they had given... read more
Business response:
Steven, thank you for the review. We are disappointed to read our team was not able to accommodate you in the room you reserved which made an impact on your stay. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. Also, we regret the inconvenience you had concerning in-room amenities. On a positive note, we are glad you had an overall comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the fut... read more
I checked out early due to the overwhelming smell of marijuana. The carpet in the hall needed to be vacuumed, the elevator floor was filthy. Nice property... just needs more housekeeping staff.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here and the smoke smell you experienced while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,754 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.