This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
🤔 Ive stayed there many times and never been upset but this time my room was dirty. Im hoping it was due to VIRUS and short staffed
Business response:
My deepest apologies, as you stated this is not our normal standard of service. I cannot blame this on Covid-19, this is a staff member rushing and not taking care of our guest experience. Please know that when you come back again, you will not check into a dirty room. Thanks for you feedback, I will use the picture
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Comforting welcoming and convenient
Business response:
Steven, thank you for reviewing your experience at Extended Stay America. We are thrilled to read you liked our convenient location and that you had an excellent stay at our well-maintained property! It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
Business response:
Kathy, thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Checked into the hotel. Toilet in first room was not working. Second room had not been visited by housekeeping after the previous guest. Third room was okay. Room was at the end of the hall. Window was cracked open for clandestine smoking, smell was obvious when not walking through, some tobacco smell seeped into this room (I am a non-smoker). Guest next door played loud music late at night. Dual bathroom tissue holders - one holding a roll with enough tissue for one wipe, other was empty (glad that I brought a spare roll). ... read more
Business response:
Michael, please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your rooms which made you feel uncomfortable. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to enhance our service levels and ensure we deliver comfortable accommodations to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely,... read more
Decent quality for the price. Would rent again because of the location.
Business response:
Thank you for evaluating your stay online. We are glad you found our location convenient for your plans and that you had an overall comfortable stay with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Thanks for your feedback
Business response:
Thanks you for your perfect score
Business response:
Thank you for your feed back
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,754 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.