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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location to interstate and shopping. The facility itself needs major upgrading. The units are not thoroughly cleaned between occupancy and are dingy. The water heater went out and it took 3 days to fix causing me to have to find other accommodations for a shower. Although the manager, Terence, was very pleasant and apologetic, it made for a miserable stay. SUGGESTION: clean the rooms more often during occupancy and after!
Business response:
Thank you for being our guest. Although you liked our ideal location as well as the service displayed by Terence, we are sorry our property was not to your expectations. We also apologize for the housekeeping and maintenance issues you encountered while you were here. Your feedback will be shared with the appropriate team members so that they can address it immediately. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Business response:
Thank you for your feedback, I will share this with out team. Have a Happy New Year!
Business response:
Thanks for your feedback, I will share this with our team. Have a Happy New year!~
We liked our room location on the third floor and away from the major hallways. Room 330
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed your time with us and that you were impressed with our accommodations as well as the ideal location. Thank you once more for your review. We hope to see you soon! Sincerely, Hotel Management
Relaxing weekend spot Check in was fast. Get up to the room and the kitchen light didn't work. No chairs to the kitchen table and got ready to cook and there was no pots/pans, plates... nothing. Called the service desk they said we have to ask for it. Then i had to go back downstairs to get them. They wouldn't even bring them to me. Time to get comfortable and watch tv, moved the recliner to watch TV and there was balled up food wrapping under the recliner. After we got everything straight, the overall stay was good though S... read more
Business response:
Angela, thank you for sharing the details of your stay at Extended Stay America. Our hotel is designed for long-term travelers, and that is why the necessary amenities are available at the front desk rather them in the guests’ suite. We can understand why you felt a bit different, but this does not make up for the cleanliness oversight you mentioned. We are sorry and will address this with the housekeeping team. However, we are glad the rest of your stay was sorted and that you left with a positive impression and hope you wi... read more
Business response:
Thanks for your feedback, I will share this with our team. Have a Happy New Year
We weren't given eash cloths, the pictures showed the room woth an actual stove but there was only a hot plate top situation. The breakfast was minimal
Business response:
Tia, thank you for your comments about your stay with us. We are sorry to read that you were disappointed with the lack of amenities in your room. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We apologize for the inconvenience this caused and hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,754 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.