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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not vacum well and there was a noticable spot on the fitted sheet. The rug at the entrance to the hotel lobby was also filthy. I have stayed at this chain of hotel before and my husband and i notice similiar patterns. My husband reminded me after i booked it 😞
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
Old, leaky pipes. Breakfast us definitely a thumbs down. TV channel seldctions are no good. No trash can in the room and bathroom. Soda Vending machine not working.
Business response:
Thank you for being our guest and for taking the time to share your feedback. Please accept our apology for your unpleasant stay and that unhappy with our breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. Rest assured that we are already working to prevent this from happening again. We hope that you will stay with us again. Sincerely, Hotel Management
Poor design for a new hotel It was ok. It was clean and close to expressways. It served its purpose however don't expect anything extra. I can't understand how a four story hotel could only have one small elevator for the entire hotel. One small ice machine on the first floor. A single wide entrance door that made it virtually impossible to get a luggage cart through. we had a pet friendly room on the 4th floor but a sign on the elevator said no pets allowed on the elevator. If that was the case then why not have pet rooms o... read more
Business response:
Thank you for choosing our hotel. We are pleased to know you liked our location and had a pleasant stay. However, we do apologize that you experienced longer than usual wait times for elevator service. Only having one elevator can cause delays, especially during peak times of the day. We will use your feedback as a training tool to improve our service and facilities going forward. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management
The 4th floor smelled like fish for about two days
Business response:
Thank you for reviewing your stay at Extended Stay America. Although from the rating it seems you had a pleasant time with us, we regret the odor issue you encountered. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Location..easy to find even though in a busy area. Staff very pleasant and accomdating
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Breakfast needs to be improved
Business response:
Ron, thank you so much for the review. It’s a pleasure knowing your visit with us was an enjoyable one. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Great price, very comfy and good location! We were visiting our son who is in the military and stationed nearby. It was perfect location as it was only 25 min drive to VA Beach boardwalk/beaches and 20 mins from his base. Hotel was very nice and comfy. We have stayed at Extended Stay America hotels all over the east coast and they have all been great and reasonably priced. It's not the Ritz but you aren't paying for that glitz and glamour either. I like that it's very homey and the front desk staff (Ivan) that we dealt with ... read more
Business response:
Barbara, thank you for being loyal to Extended Stay America. We are delighted to know our ideal location worked well for your needs and that Ivan made your stay a great one. We appreciate your continued patronage and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,754 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.