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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was way too expensive for the amenities that you get. No dishes, barely any towels and the whole place smelled like cigarettes
Business response:
Thank you for being our guest. We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other a... read more
Customer Service Nelita and Elsie exemplified exceptional customer service; making sure our requests were met and that our stay was as comfortable as possible. That meant the world to us.
Business response:
Ronnie, thank you for the wonderful review of Extended Stay America. We are delighted that Nelita and Elsie made you feel so welcome. We are very proud of our team and their dedication to our guests, so we'll be thrilled to share your compliments with them. We look forward to seeing you again next time! Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
I love the building n everything was right except I didn’t no it didn’t have no oven
Business response:
Kisha, thanks for the nice feedback. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Nice place to stay. We have stayed her before and probably will stay again in the future. Service was fair and staff helpful. My only complaints are I went to the front desk a couple times no staff available and no one answered when I called on the phone after ringing 8+ times and having to log into the wifi everyday (we were there for 6 nights, Otherwise it is a nice place to stay for the value.
Business response:
Anthony, thank you for being our guest at Extended Stay America. We are happy you had an overall nice time with us. However, we are sorry for the service issues you had and regret the inconvenience caused. We have shared your feedback with our team to ensure we are more diligent going forward. We hope to welcome you back soon. Sincerely, Hotel Management
Did not get the king bed we reserved. Two rooms were dirty. Took 45 min to check in.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Michael, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America. We would like to invite you for another outstanding visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 4.3 star rating with 1,068 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.